Waiter / Waitress

This role is responsible for delivering refined and personalised table service, ensuring every guest enjoys an exceptional dining experience that reflects FAENA s luxury standards and Forbes service expectations.

Key Responsibilities Provide attentive, professional, and personalised table service to all guests.

Greet guests warmly, present menus, and confidently explain dishes, specials, and beverage offerings.

Accurately take food and beverage orders and communicate them clearly to kitchen and bar teams.

Serve food and beverages promptly while following proper service etiquette and presentation standards.

Ensure tables are properly set, clean, and maintained throughout service.

Anticipate guest needs and respond efficiently to requests and special requirements.

Maintain strong knowledge of menu items, ingredients, preparation methods, and beverage offerings.

Handle guest inquiries and feedback professionally to ensure a memorable dining experience.

Coordinate closely with kitchen, bar, and F&B supervisory teams to ensure smooth service flow.

Operate POS systems accurately for order entry and billing procedures.

Support upselling initiatives by promoting menu items, beverages, and special experiences.

Maintain cleanliness and hygiene standards across dining areas, service stations, and equipment.

Follow all food safety, hygiene, and health regulations at all times.

Assist with restaurant setup and closing procedures before and after service periods.

Report guest concerns, service issues, or operational matters to supervisors promptly.

Work collaboratively with the wider team to deliver efficient and high-quality service.

Uphold FAENA grooming, presentation, and uniform standards at all times.

Ensure full compliance with Forbes standards, maintaining exceptional service quality, attention to detail, and operational excellence at all times.

Qualifications Previous experience as a Waiter/Waitress within a luxury hotel, fine dining restaurant, or upscale hospitality environment preferred.

Strong communication and interpersonal skills with a guest-focused approach.

Passion for delivering exceptional service and creating memorable guest experiences.

Excellent attention to detail and ability to work efficiently in a fast-paced environment.

Strong knowledge of food and beverage service standards and etiquette.

Experience using POS systems and handling billing procedures accurately.

Ability to remain calm, professional, and organised under pressure.

Professional grooming and presentation consistent with luxury hospitality standards.

Experience working within a Forbes standard hotel or luxury hospitality environment is highly advantageous.

Fluent English communication skills required; additional languages are considered an advantage.

We are much more than a world leader.

We are 240,000 hoteliers with the same shared passion for welcoming.