Waiter/Waitress - In Room Dining

Overview

Waiter And Waitress

One&Only The Palm Resort

Key Duties And Responsibilities

• Greeting and welcome guests warmly as they arrive at the restaurant.
• Presents oneself in a way that enhances the guest s overall experience by adding life and energy to the outlet.
• Ensure that all mise-en places are correctly prepared prior to commencing service.
• Prepares all food and beverage requests within the time parameters set by the resort and always displays attributes of genuine hospitality.
• Demonstrates excellent product knowledge of all food and beverage items offered at the resort, and other items provided by the outlet.
• Ensures that the design and layout of the restaurant and bar equipment is flawless and reflects the image of the resort.
• Maintains and creates a working environment that reflects a sense of place.
• Delegates responsibilities to service personnel and ensures tasks are completed.
• Presenting oneself in a professional manner.
• Remains are updated on all resort events, including guests in-house, arrivals and departures, as well as daily events.
• Reports incidents of breakages, equipment repair and maintenance to Team Leader/ Supervisor.
• Attends and participates in all allocated team events.
• Participates in required training related to the job.
• To effectively communicate and maintain a favorable working relationship with colleges at all levels.
• Always ensure a professional attitude towards guests and colleges.
• To be conscious and responsible regarding energy and water conservation.
• Always maintain the highest levels of personal hygiene.
• To ensure that company and statutory hygiene standards are maintained in all work areas.