Director, Digital (UX/UI)

At Kerzner, we never settle.

Through continued innovation, our team of pioneers push until the next level is achieved, and then to keep going.

Our philosophy is simple - we go above and beyond to Blow Away our Guest and Colleagues.

Good enough never is.

For us, it is all about perfection and innovation.

This is not simply our job, it s our passion.

Our Colleagues are at the heart of who we are and what we do.

With an international team of over 10,000 Colleagues and strong strategic growth on the horizon, we offer unrivalled career opportunities around the world.

We are committed to provide our Colleagues at all levels with opportunities to grow and develop within the organisation through personalised development plans and tailored succession planning.

We invest in our communities to sustain the environment where we operate and minimising our own footprint.

Whether it is through animal conservation, education or tree-planting, we like to give back in as many ways as we can to help our communities flourish.

The Director Digital UI/UX is accountable for defining and leading Kerzner International s digital experience strategy and design execution across the global brand portfolio, including Atlantis, One&Only, SIRO, and Rare Finds.

The role owns the end-to-end experience, vision, design quality, and user centred execution across all digital products and channels, ensuring guest journeys are intuitive, premium, accessible, and conversion effective.

Acting as the design authority for digital experience, the Director Digital UI/UX establishes experience principles, design systems, and optimisation practices that consistently translate brand intent into high q uality digital interactions.

The Director Digital UI/UX works in close partnership with the Director Digital Products, who owns commercial outcomes, prioritisation, and platform decisions.

Together, the roles ensure digital products deliver measurable business results while maintaining a differentiated, guest centric experience aligned with Kerzner s luxury positioning.

Define and own Kerzner s global digital experience strategy across web, mobile, booking, and supporting platforms

Translate brand, guest, and business objectives into clear experience principles and design direction

Ensure consistency of experience across brands while allowing for brand specific expression where required

Act as the senior design authority for all guest facing digital experience

Lead the design of end-to-end guest journeys across discovery, inspiration, booking, and post booking touchpoints

Drive continuous experience optimisation to improve usability, engagement, and conversion

Partner with the Director Digital Products to align experience led optimisation initiatives with commercial priorities and targets

Balance guest centric design with performance, scalability, and delivery constraints

Establish, evolve, and govern Kerzner s digital design systems, component libraries, and experience standards

Define UX/UI best practices, accessibility standards, and quality benchmarks

Ensure consistent application of design standards across internal teams, agencies, and partners

Review and approve experience and design decisions for major initiatives and releases

Maintain hands on proficiency in industry standard tools (e.g.

Figma) and emerging AI powered design capabilities

Own user research practices, including qualitative and quantitative research, usability testing, and journey validation

Interpret analytics, experimentation results, and guest feedback to identify experience improvement opportunities

Translate insights into actionable design recommendations and priorities

Collaborate with Product, Data, and Marketing teams to ensure insights inform roadmap and optimisation decisions

Partner closely with Digital Products, Technology, Marketing, Brand, and Content teams

Support agile and product oriented delivery models with embedded design practices

Provide clear executive level communication on experience vision, priorities, and outcomes

Engage and manage external design agencies and partners to deliver against experience standards

Ways of Working

The Director Digital UI/UX and Director Digital Products operate as peer leaders within the Digital & Technology leadership team.

The Director Digital UI/UX owns experience strategy, design quality, and user centred execution, while the Director Digital Products owns commercial outcomes, prioritisation, platform strategy, and technical decision making.

Decisions impacting both domains are made collaboratively, with escalation to the Chief Digital & Information Officer where required .