VP – Infrastructure, Cloud and Operations

Overview

Infrastructure Strategy & Transformation

• Define and execute Dubai Holding’s enterprise infrastructure and cloud strategy aligned to business growth and digital ambitions
• Lead large-scale transformation of legacy environments into modern, cloud-native and hybrid platforms
• Establish governance frameworks, standards, and policies ensuring security, scalability, and operational consistency
• Drive resilience strategies including disaster recovery, business continuity, and infrastructure risk management

Cloud & Platform Leadership

• Lead multi-cloud and hybrid cloud strategy across AWS, Azure, and GCP environments
• Oversee cloud migration, optimization, and cloud-native adoption across business units
• Implement infrastructure-as-code and automation frameworks to accelerate deployment and scalability
• Build strategic partnerships with hyperscalers and leading infrastructure providers

Operations & Service Excellence

• Own end-to-end IT infrastructure operations and service delivery across all business units
• Implement ITIL-aligned service management practices, including incident, change, and problem management
• Ensure 24/7 monitoring, performance optimization, and uptime across critical systems
• Establish SLAs, KPIs, and continuous improvement frameworks for operational excellence

Commercial & Financial Leadership

• Own infrastructure P&L including total cost of ownership across on-prem, cloud, and hybrid environments
• Develop business cases for infrastructure investments, clearly articulating ROI and value realization
• Drive FinOps maturity, including cost transparency, showback/chargeback models, and cloud optimization strategies
• Lead negotiations with hyperscalers, telecom providers, and strategic vendors to optimize commercial outcomes
• Establish infrastructure unit economics (e.g., cost per workload, user, or transaction) to enable data-driven decisions
• Partner with Finance and Procurement to ensure governance, cost control, and scalable investment planning

Network, Data Center & Connectivity

• Oversee infrastructure lifecycle across compute, storage, and networking environments
• Lead network strategy including LAN, WAN, and connectivity across multiple assets and locations
• Drive virtualization, containerization, and platform optimization initiatives
• Ensure robust infrastructure security and performance across all environments

Agentic AI-Ready Infrastructure

• Architect AI-native infrastructure platforms supporting large-scale deployment of AI agents and advanced workloads
• Lead transition toward autonomous operations, including self-healing infrastructure and predictive operations
• Enable intelligent orchestration of infrastructure resources based on real-time demand and business context
• Define strategy for GPU and compute environments supporting AI, LLMs, and advanced analytics workloads
• Establish governance, guardrails, and human-in-the-loop frameworks for AI-driven infrastructure operations
• Drive cultural transformation toward AI-enabled operations and reduced manual intervention

Stakeholder & Vendor Management

• Partner with executive leadership to align infrastructure investments with strategic priorities
• Manage vendor ecosystem including cloud providers, MSPs, and telecom partners
• Oversee contract negotiations, performance management, and vendor governance frameworks
• Ensure alignment with security, architecture, and governance functions across the enterprise

Leadership & Capability Building

• Build and lead high-performing infrastructure, cloud, and operations teams
• Define organization structure and capability roadmap across infrastructure and cloud functions
• Drive talent development, certifications, and future skills in cloud, automation, and AI-enabled operations
• Foster collaboration across IT and business units to deliver integrated technology services
• Who we are looking for
• 18+ years of experience in IT infrastructure, cloud, and operations, with significant leadership exposure in complex enterprise environments
• Proven track record in leading large-scale infrastructure and cloud transformations
• Strong experience managing multi-vendor ecosystems and enterprise-scale infrastructure platforms
• Deep expertise across data centers, cloud platforms (AWS, Azure, GCP), and network environments
• Demonstrated experience in financial management of infrastructure, including cost optimization and vendor commercial strategies
• Experience operating at executive level, influencing senior stakeholders and cross-functional teams

Education / Professional Certifications

• Bachelor’s degree in Computer Science, IT, Engineering, or related field required
• Master’s degree preferred
• Certifications in major cloud platforms (AWS, Azure, GCP) highly valued
• ITIL, infrastructure, or project management certifications advantageous

Technical Competencies

• Enterprise infrastructure architecture (compute, storage, networking, virtualization)
• Cloud computing platforms and hybrid/multi-cloud strategies
• Infrastructure automation, orchestration, and IaC frameworks
• Network architecture, security, and performance management
• IT service management and ITIL practices
• Infrastructure financial management and cost optimization

Behavioral Competencies

• Strategic thinking and transformation leadership
• Strong commercial and business acumen
• Executive stakeholder management and influence
• Problem solving and decision-making in complex environments
• Ability to lead large, diverse technical teams
• As much as we would be delighted to entertain all applicants, due to the high volumes of applications, only successful applicants will be contacted within 14 business days.
• This job description is not all inclusive.
• Dubai Holding reserves the right to amend this job description at any time.
• Dubai Holding is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.