SVP – Wealth Business Risk and Controls – Governance, Escalation and Reporting (UAE Nationals Only)

Overview

Responsibilities

• Risk and Controls Governance:
• + Lead the strategic development and continuous enhancement of governance deck content and format for various senior management forums specific to the wealth management business.
• + Define the key messages, data points, and insights required to effectively communicate the state of the wealth control environment, emerging risks, and control performance.
• + Coordinate and collaborate extensively with various stakeholders across the Wealth business, including first line of defense control officers, operational risk, compliance, legal, finance, and technology teams, to gather relevant data and updates
• + Design and prepare visually compelling and executive-ready presentations that effectively convey complex risk and control information in a clear, concise, and impactful manner.
• + Ensure all presentations adhere to established governance guidelines, branding standards, and regulatory expectations.
• + Draft executive summaries, talking points, and accompanying documentation for presentations.
• + Present governance decks to senior management forums and committees, articulating key findings, risks, control performance, and recommendations with confidence and clarity.
• + Lead discussions, respond to challenging questions from senior leaders, and provide insightful perspectives on the wealth control landscape.
• + Act as a subject matter expert during presentations, demonstrating a deep understanding of the wealth business and its control environment.
• Escalations and Reporting:
• + Implement and maintain comprehensive escalation protocols for identifying, logging, assessing, reporting, and resolving risk events, control deficiencies, operational incidents, and compliance breaches within the wealth management business.
• + Lead and facilitate structured "Lessons Learned" exercises, post-incident reviews, and post-mortem analyses for significant risk events, control breakdowns, audit findings, or operational incidents within wealth management.
• + Provide periodic (e.g. weekly, monthly) updates and key risk indicators on control environment
• + Ensure all material issues are promptly escalated to senior management, Second Line of Defense (SLOD) Risk and Compliance, Legal, and other relevant stakeholders.
• + Drive root cause analysis for identified issues and oversee the development and implementation of effective corrective and preventative action plans.
• + Monitor the progress of remediation efforts, ensuring timely completion and validation of issue closure.
• + Facilitate clear and concise communication with all parties involved in an escalation, ensuring transparency and accountability.
• + Act as Risk & Controls Team’s Record Management Officer, to ensure that control governance decks and other controls related documents are kept as per Citi’s Record Management standards.
• + Manage Operations Loss, booking, tracking, linked attestations, and actions to be undertaken.
• + Issue Management, Tracking and Reporting:
• Supports Issue and Corrective Action Plan (ICAP) lifecycle, partnering with Issue Management Controls Team, on logging, tracking, and managing all identified regulatory compliance issues, control deficiencies, and audit findings.
• Oversee the entire issue lifecycle, from initial identification and documentation to root cause analysis, action plan development, implementation, and ultimate closure verification.
• Collaborate with issue owners and relevant stakeholders to define clear, measurable, and time-bound remediation plans, ensuring accountability and adherence to agreed timelines.
• Monitor progress of remediation efforts, identify potential roadblocks, and proactively escalate overdue or at-risk items to senior management.
• Develop and present comprehensive reports on issue status, trends, and risk exposure to various governance committees, ensuring transparency and timely decision-making.
• Conduct post-implementation reviews to confirm the effectiveness and sustainability of implemented corrective actions.
• **Qualifications and Competencies:**- Minimum of 8-10 years of experience in Risk, Controls, compliance, audit, or other control-related functions in the financial services industry.
• Demonstrated experience with Escalation and governance protocols, regulatory inventory management and internal control programs.
• Strong understanding of relevant financial services regulations (e.g., AML, KYC, consumer protection, data privacy, prudential regulations) is highly valued.
• Exceptional analytical skills with the ability to interpret complex regulatory texts, assess their practical implications, and identify root causes of risk.
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Risk Management

In-Business Risk

Time Type

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