Visa Case Executive

Overview

Why Join The Visa Services?

Responsibilities

• Manage multiple visa cases simultaneously while maintaining high quality standards.
• Communicate with clients via email, chat, and messaging platforms regarding required documents, application status updates, and next steps.
• Review documents for completeness, accuracy, and compliance with requirements.
• Prepare and organize application packages according to established checklists and procedures.
• Follow internal SOPs and operational guidelines.
• Monitor deadlines, timelines, and case statuses.
• Maintain accurate records in CRM systems, spreadsheets, and internal databases.
• Transfer cases within the team when required.
• Participate in training programs and internal process improvement initiatives.

Requirements

• English proficiency at С1 level or higher (written and spoken).
• Previous experience in visa processing, immigration services, or a related field is an advantage.
• Experience working with documents and client communications via email, chat, and messaging platforms.
• Ability to follow checklists, SOPs, and structured processes.
• Experience with CRM systems, Google Workspace, and spreadsheets is a plus.
• Strong attention to detail and ability to manage multiple cases simultaneously.
• Responsible, organized, and quick to learn.
• Professional, calm, and courteous written communication skills.
• Arabic/Russian/ Tagalog language skills are an advantage.

What We Offer

• Office-based role in Jumeirah Lake Towers (JLT), Dubai.
• Competitive salary starting from AED 6,000 plus KPI-based incentives.
• Employment visa and medical insurance.
• Structured onboarding and professional training.
• Clear processes, strong team support, and opportunities for career growth.
• Pay: AED6,000.00 - AED7,000.00 per month

Application Question(S)

• Have you previously worked in visa processing, immigration services, or a related field?

Location

• Dubai (Preferred)