VIP Relationship Manager

About Gate

Why This Role Exists

What You'Ll Own

• Be the primary point of contact for existing high-tier VIP clients — handling daily inquiries, resolving complex issues, and coordinating internal teams to ensure fast, quality responses.
• Run a structured feedback loop: regularly gather client input on products and events, submit findings to relevant teams, and track improvements through to completion.
• Drive engagement by introducing clients to platform features, promotions, and online/offline events that match their interests and trading behavior.
• Build and maintain full-lifecycle relationship management practices — birthday touchpoints, holiday greetings, exclusive event invitations, and proactive outreach.
• Monitor client asset levels and tier status closely; identify early signs of disengagement and act on retention before churn happens.

Who We'Re Looking For

• Fluent in both Chinese and English — you'll be working across Chinese-speaking and global client bases daily. A strong command of a third language is a significant advantage.
• 2+ years of relevant experience in client relationship management, private banking, brokerage, or a similar high-touch service role.
• Comfortable in the crypto and Web3 space — you understand exchanges, trading products, and the expectations that come with managing high-value crypto clients.
• Experience hosting or supporting offline events and client presentations is a plus.
• Willing and able to travel for business when needed.
• Detail-oriented, proactive, and calm under pressure — you can manage multiple client relationships simultaneously without things falling through the cracks.
• Nice to Have
• Background in private banking, wealth management, or VIP client services at a financial institution or exchange.
• Experience with crypto-native communities — candidates from outside the industry are welcome if they have direct crypto exposure or personal engagement with the space.
• Familiarity with CRM tools or client lifecycle management platforms.

Why This Role Is Worth Your Time

• Gate's scale means your impact is real and visible. When you improve the experience for VIP clients, it shows — in retention, in engagement, and in the relationships you build.
• You'll be working with some of the most engaged users in crypto — people who take trading seriously and notice when service is genuinely good.
• Room to grow. As Gate's VIP program scales, so does the scope of this role.
• Fully remote, with collaboration primarily during APAC hours (Beijing / GMT+8).
• *We regret to inform that only shortlisted candidates will be contacted.*