Vice President - Sales Operations

About Temenos

Values

The Role

Responsibilities

• Provide strategic leadership and oversight for global Pricing & Packaging – Define and govern Temenos’ pricing and product packaging strategy, ensuring market competitiveness, pricing integrity, and cohesive packaging of products and solutions across all regions. Partner with the Product Teams to implement pricing frameworks and governance models that maximize value while adhering to compliance and profitability goals.
• Own Sales Planning, Systems, and Foundational Processes – Lead the annual sales planning cycle, including working closely with Finance setting sales targets, quotas, territory design in alignment with company strategy. Oversee the Sales Operations systems (CRM, CPQ, analytics platforms) and data governance, ensuring tools and processes (e.g. pipeline management, forecasting cadence, territory management) are robust, integrated, and scalable across regions. Drive the continuous improvement of core sales processes and foundational operational workflows to increase efficiency and transparency.
• Drive Sales & BSG Enablement – Guide the global Sales Enablement function and the Business Solutions Group (BSG) Enablement team, to equip sales and pre-sales teams with high-impact training, playbooks, and sales content. Ensure the development and execution of enablement programs that enhance product knowledge, sales effectiveness, and field readiness, working closely with Product Marketing and other stakeholders to align enablement with go-to-market priorities.
• Lead AI-Powered Sales Consulting Initiatives – Manage the AI Sales Consulting practice integrating artificial intelligence tools and analytics into sales processes to drive data-driven decision-making and improve sales productivity. Champion the use of AI (e.g., predictive analytics, sales forecasting enhancements, AI assistants like sales copilot) to provide insights, optimize sales performance, and innovate how we engage with customers.
• Manage Renewals Deal Desk and Commercial Governance – Oversee the Global Renewals Deal Desk function (renewal operations) to support regional Account Management/Renewals teams in maximizing customer retention and Annual Recurring Revenue (ARR). Ensure rigorous commercial governance for renewal deals, including pricing strategies, approval workflows, and compliance with global policies. Collaborate with the Global Renewals leadership and finance to protect our renewal base, maintain pricing consistency, and accelerate renewal cycles.
• Ensure “Run the Business” Operational Excellence – Oversee day-to-day Sales Operations execution ensuring flawless sales execution across all regions. Manage critical operational routines such as sales forecasting processes, pipeline and deal review cadences, territory business reviews (TBRs), and performance reporting. Provide global sales performance insights and reporting to senior leadership, enabling data-driven decisions that improve sales efficiency and growth. Foster a culture of accountability, continuous improvement, and “flawless execution” in sales processes.

Skills & Experience

• Extensive Sales Operations Leadership – 10+ years of progressive experience in Sales Operations or Commercial Operations, including significant leadership roles in a global enterprise software or financial technology environment. Proven track record of driving improvements in sales processes and revenue operations at scale.
• Strategic and Financial Acumen – Exceptional ability to design and execute strategic sales plans and forecasting processes. Strong financial analysis skills with a deep understanding of enterprise software sales metrics (e.g., ACV/ARR), pricing models, and revenue recognition principles. Capable of aligning operational initiatives with overarching business goals to maximize growth and profitability.
• Cross-Functional Collaboration – Demonstrated success in managing complex, multi-stakeholder initiatives across global teams. Able to partner effectively with Sales, Finance, Product, Legal, IT, Marketing, and other departments to drive cross-functional projects (e.g. CRM/CPQ implementations, product pricing changes, sales programs) and ensure organization-wide alignment.
• Operational Excellence & Process Improvement – Expertise in sales process design, pipeline management, and CRM/CPQ systems (e.g. Salesforce, CPQ tools).

Experience

• leading system implementations and analytics tools to support a global salesforce is highly desirable.
• A continuous improvement mindset, with a history of optimizing processes, tools, and policies to improve efficiency and data accuracy.
• Communication & Leadership – Outstanding communication and interpersonal skills, with the ability to influence and collaborate at all levels of the organization, including executive leadership. Strong people management skills with experience building and mentoring high-performing teams across multiple geographies. Highly organized, with excellent project management capabilities to drive complex initiatives from concept to completion.

Personal Attributes

• Collaborative Leader – Highly collaborative, with the ability to build partnerships and influence without direct authority across global teams and diverse cultures. Fosters teamwork and an inclusive environment that brings out the best in others.
• Strategic & Detail-Oriented – Balances big-picture strategic thinking with strong attention to detail in execution. Brings a pragmatic, data-driven approach to commercial decision-making and problem-solving.
• Resilient and Results-Driven – Thrives in a fast-paced, high-volume, deadline-driven environment, maintaining composure and adaptability under pressure. Demonstrates a strong drive for results and a proactive approach in addressing challenges.
• Innovative Problem Solver – Solutions-oriented mindset, capable of anticipating risks and proactively challenging the status quo to drive continuous improvement in processes and performance. Shows initiative and creativity in optimizing sales operations and embracing new technologies (such as AI) to improve outcomes.

Values

• Care – about delivering high-quality, data-driven sales operations support and commercial strategies that enable our sales teams and benefit our customers.
• Commit – to driving global sales success and supporting teams worldwide in achieving and exceeding their revenue and growth targets.
• Collaborate – across global Sales, Finance, Product, Legal, Marketing, and Operations teams to ensure alignment and to drive optimal outcomes for the business and our clients.
• Challenge – existing processes and strategies to continuously improve the way we operate, embracing innovation (including AI and new tools) and striving for excellence in execution.

SOME OF OUR BENEFITS Include

• Maternity leave: Transition back with 3 days per week in the first month and 4 days per week in the second month
• Civil Partnership: 1 week of paid leave if you're getting married. This covers marriages and civil partnerships, including same sex/civil partnership
• Family care: 4 weeks of paid family care leave
• Recharge days: 4 days per year to use when you need to physically or mentally needed to recharge
• Study leaves: 2 weeks of paid leave each year for study or personal development
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