Vice President, Aladdin Client Engagement
Skills
About This Role
Key Responsibilities
- Lead and establish strong relationships with clients based in the Middle East and represent all of BlackRock in a compelling fashion.
- Liaise with the clients key stakeholders and provide strong leadership for the Aladdin and eFront relationships. Specifically tasked to build senior connectivity within our client base. Develop a strong working relationship with clients to promote adoption of our technologies, including developing training and marketing materials for client use.
- Develop strong relationships with all groups within BlackRock Aladdin and BlackRock to ensure an excellent client experience and convey client requirements to product teams as necessary.
- Work with local Business Development, implementation, and asset management teams to build an integrated single client experience.
- Coordinate with our Support organization and our Product Management & Engineering organization to provide best service to clients.
- In charge of client management across Public & Private asset classes
- Clients are large to medium sized SWFs, Asset Managers, Pensions Funds and Family offices
- Manage the relationship with clients with 3 major objectives:
- Expand footprint, prevent revenue attrition and ensure client satisfaction
- Regular travel in the region is required.
And Qualifications
- Fluent in English, Arabic is a plus.
- 10 years + in the Fintech industry (as a client, in a consulting company, with a technology provider)
- Uncovers and meets the need of external clients; builds strong working partnerships with clients and internal organization; acts with urgency and works hard to address client demands; effectively manages clients expectations and delivers value-added service; Capable to manage client relationship from tactical/operational to strategic.
- Deep knowledge of capital markets both public and private; she/he understands the business, financial and technical terminology, including how organizations operate, compete, profit and grow. Keeps abreast of developments in own field and considers how this knowledge can be applied.
- Technologically aware to be conversant with clients and visualize opportunities. Technology knowledge is important, but a deep skillset is not necessary.
- Demonstrated experience successfully leading strategic initiatives within a global organization.
- Committed to gaining relevant knowledge, skills and experience in commercial markets; utilizes market expertise and savvy to leverage this role; stays passionate about the business and maintains current knowledge about competitor products and services.
- Strong project management, coordination, problem solving/analytical thinking.
- Superior communication and presentation skills, with the ability to convey complex concepts simply and clearly to clients. Capable of connecting with multiple audiences and articulating lines of reasoning
- Ability to operate as a self-starter, operating with limited guidance in a highly matrixed organization.
- Enjoy a fast-paced, high-intensity environment; able to manage multiple priorities.
- Proven track record in managing clients (harvesting, churn, client satisfaction)
- Comfortable working in diverse and multi-cultural environment
- Used to manage her/his business and report with data & analytics
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