Vice President, Aladdin Client Engagement

Location

Business Unit Overview

Key Responsibilities

• Lead and establish strong relationships with clients based in the Middle East and represent all of BlackRock in a compelling fashion.
• Liaise with the clients’ key stakeholders and provide strong leadership for the Aladdin and eFront relationships. Specifically tasked to build senior connectivity within our client base. Develop a strong working relationship with clients to promote adoption of our technologies, including developing training and marketing materials for client use.
• Develop strong relationships with all groups within BlackRock Aladdin and BlackRock to ensure an excellent client experience and convey client requirements to product teams as necessary.
• Work with local Business Development, implementation, and asset management teams to build an integrated single client experience.
• Coordinate with our Support organization and our Product Management & Engineering organization to provide best service to clients.
• In charge of client management across Public & Private asset classes
• Clients are large to medium sized SWFs, Asset Managers, Pensions Funds and Family offices
• Manage the relationship with clients with 3 major objectives:
• Expand footprint, prevent revenue attrition and ensure client satisfaction
• Regular travel in the region is required.

Skills And Qualifications

• The ideal candidate will possess some combination of all the following:
• Fluent in English, Arabic is a plus.
• 10 years + in the Fintech industry (as a client, in a consulting company, with a technology provider)
• Uncovers and meets the need of external clients; builds strong working partnerships with clients and internal organization; acts with urgency and works hard to address client demands; effectively manages clients’ expectations and delivers value-added service; Capable to manage client relationship from tactical/operational to strategic.
• Deep knowledge of capital markets – both public and private; she/he understands the business, financial and technical terminology, including how organizations operate, compete, profit and grow. Keeps abreast of developments in own field and considers how this knowledge can be applied.
• Technologically “aware” to be conversant with clients and visualize opportunities. Technology knowledge is important, but a deep skillset is not necessary.
• Demonstrated experience successfully leading strategic initiatives within a global organization.
• Committed to gaining relevant knowledge, skills and experience in commercial markets; utilizes market expertise and savvy to leverage this role; stays passionate about the business and maintains current knowledge about competitor products and services.
• Strong project management, coordination, problem solving/analytical thinking.
• Superior communication and presentation skills, with the ability to convey complex concepts simply and clearly to clients. Capable of connecting with multiple audiences and articulating lines of reasoning
• Ability to operate as a self-starter, operating with limited guidance in a highly matrixed organization.
• Enjoy a fast-paced, high-intensity environment; able to manage multiple priorities.
• Proven track record in managing clients (harvesting, churn, client satisfaction)
• Comfortable working in diverse and multi-cultural environment
• Used to manage her/his business and report with data & analytics
• Our benefits
• To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.
• Our hybrid work model
• BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all.
• Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week.
• Some business groups may require more time in the office due to their roles and responsibilities.
• We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation.
• As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

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