Veterinary Receptionist
Full Job Posting
How You’ll Make a Difference
As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction.
You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.
Working Pattern
*Full time - 40 hours over 4 days, no weekends required.
Key Responsibilities
- You will be the friendly face that greets the clients and their pets as they walk through the door and will support the client/patient journey from registration, appointment management, insurance forms etc. No previous experience with animals is required but a strong affinity towards them is preferred. You will be working alongside two vets, two nurses and two student nurses with the support of a practice manager and clinical director. We are blessed with lovely loyal clients and patients and one of the most rewarding parts of the job is seeing them through their journey from first appointment through to old age or through their illness.
You Might Be a Great Fit If...
You are a friendly, organised and customer-focused individual who enjoys working as part of a team. You’ll bring:
* Excellent communication skills and a professional, welcoming manner
* Experience in a customer-facing role, with a strong focus on service and attention to detail
* The ability to manage multiple tasks effectively in a busy environment
* A collaborative approach and willingness to support colleagues
* A proactive attitude, with openness to feedback and learning
How We’ll Support You
At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:
* A key client-facing role within a supportive and collaborative practice team
* Clear career pathways with progression opportunities within client care and practice leadership roles
* Ongoing learning and development supported by experienced colleagues and practice teams
* A values-led culture focused on care, community and continuous improvement
What We Offer Our Team
- * 6.6 weeks' annual leave plus your birthday off
- * Increasing holiday allowance based on length of service
- * Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
- * Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work salary sacrifice schemes, subject to eligibility criteria
- * Learning and development opportunities via the inspiring vet care Academy
- * Pension scheme
- * Discounted veterinary care
- * Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers
- We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.
- Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.
- Up to £26,500 per annum
About IVC Evidensia
Leading global provider of veterinary clinical services.
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