Kenwyn Vets - Practice Manager

Practice Manager role

Key duties

• Oversee the Client Care Team and coordinate rotas and holidays.
• Manage insurance claims and debt recovery; maintain equipment servicing and compliance records.
• Lead performance reviews, support team development, and manage absence and workload.
• Champion the FAB programme and resolve client complaints.
• Help maintain high standards and support the team.

What you’ll bring

• Proven management experience, ideally in healthcare, veterinary, or service-led environments.
• Strong people management skills, including performance management and team development.
• Operational and organizational capability, with the ability to manage competing priorities.
• Experience handling complaints, change, and complex situations confidently.
• Strong communication and stakeholder management skills.

Benefits

• 6.6 weeks’ holiday including bank holidays, private medical insurance, and a pension scheme.
• Enhanced family leave and pay; Cycle to Work and Green Car schemes, subject to eligibility.
• Retail discounts, cashback offers, and reduced-cost veterinary care for employees’ pets.
• Learning and development through the IVC Evidensia Academy, with career progression opportunities.

Salary

• Salary up to £32,000 per annum, depending on experience.