Venue Operations Director
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Key skills for this role
About the Role
Our client is a local sports council responsible for delivering large-scale, world-class tournaments, bringing together multiple stakeholders to create seamless and memorable fan experiences.
Key Skills for This Role
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Overview
Our client is a local sports council responsible for delivering large-scale, world-class tournaments, bringing together multiple stakeholders to create seamless and memorable fan experiences.
They are seeking a Venue Operations Lead to be based in Saudi Arabia, supporting tournament delivery across Riyadh, Jeddah, and Dammam.
This role is critical in overseeing end-to-end venue and city operations, ensuring safe, efficient, and high-quality execution across all sites.
Success will be defined by delivering flawless matchday operations, integrating complex workstreams, and maintaining consistency across all venues and host cities.
This is a senior, operational leadership role with full accountability for venue and spectator operations across the tournament lifecycle.
The role will drive planning, readiness, and execution across multiple host cities, managing cross-functional coordination with security, transport, and municipal stakeholders.
The successful candidate will play a central role in ensuring operational excellence, from venue readiness through to live event delivery, while maintaining global standards expected of a premier international sporting event.
Key Responsibilities
- Lead end-to-end planning and execution of venue, fan, and city operations across all tournament locations
- Ensure safe, efficient, and seamless spectator experiences across all venues on matchdays
- Oversee integrated operations including crowd management, wayfinding, queueing, and spectator services
- Manage accreditation, access control, and venue management protocols across all sites
- Align venue operations with security, transport, and key stakeholder activities
- Drive venue readiness planning including venue familiarization, operational testing, and coordination
- Lead the setup and operation of Venue Operations Centres (VOCs), ensuring effective reporting and issue resolution
- Coordinate host city operations including municipal services, transport planning, and emergency response readiness
- Oversee fan engagement initiatives, city branding, and presentation standards across host cities
- Ensure consistent, high-quality delivery across all venues, maintaining operational excellence throughout the tournament
Requirements
- Bachelor’s degree in Event Management, Operations, Sports Management, or a related field
- 10+ years of experience in large-scale football operations, preferably within international sports tournaments or major global events
- Proven expertise in venue operations, crowd management, and spectator experience delivery
- Strong experience managing multi-site operations and coordinating cross-functional stakeholders
- Demonstrated leadership capability in high-pressure, fast-paced environments
- Excellent planning, organizational, and problem-solving skills with a detail-oriented approach
- Strong communication and stakeholder management skills across government and private entities
- Experience in the GCC region is preferred; Arabic language skills are an advantage
- _Due to the high volume of applications, please note that only shortlisted candidates will be contacted.
- If you do not hear from us within two weeks, kindly consider your application unsuccessful at this time.
- Thank you for your understanding._
- The SR Group (Dubai) Limited is acting as an Employment Agency in relation to this vacancy.
- Please note that your personal information will be treated in accordance with our Privacy Policy.
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