Ushers

We’re looking for friendly and dependable Extraboard Ushers to help create a welcoming, organized, and enjoyable experience for guests at concerts, festivals, and special events at The Brook. In this role, you’ll assist guests with seating, directions, ticket verification, and venue information while helping maintain smooth guest flow throughout each event. From the moment guests arrive until the final curtain call, you’ll play an important role in creating a memorable experience for every visitor.

We are a 100% employee-owned company that proudly gives 35% of our revenue to charitable causes. When you work here, you’re part of a team that supports exceptional events while helping make a positive impact in the community.

Greet guests warmly and provide helpful information about the venue and event

Check tickets and guide guests to the correct seating sections or event areas

Assist guests with locating seats, restrooms, exits, concessions, and amenities

Help manage guest flow and maintain clear aisles, walkways, and entry points

Support crowd management efforts and report guest concerns or safety issues to supervisors

Provide outstanding customer service while maintaining a professional and welcoming presence

Must be at least 18 years old

Friendly, outgoing, and dependable with a positive attitude

Strong communication and customer service skills

Ability to remain professional in fast-paced, high-energy environments

Ability to follow directions and work effectively as part of a team

Flexible availability, including nights, weekends, and special events

Commitment to providing a safe and enjoyable guest experience

100% employee-owned —your work supports your team

35% of revenue goes to charity—your job makes a difference

Fast-paced, collaborative event environment

Opportunities to gain experience and grow within a values-driven organization