US Operations Associate

Role overview

Purchase orders and order management

• Manage seasonal, replenishment, and reorder purchase orders, supplier communication, and delivery tracking.
• Maintain purchase orders in Oracle RMS/CORE; coordinate new item creation, validate product setup, and support product ranging and market setup.
• Coordinate warehouse-to-store, inter-store, intercountry, and return-to-vendor stock movements.

Supplier onboarding and management

• Coordinate new supplier and brand-partner onboarding and validate tax, banking, and setup documents.
• Facilitate supplier creation and bank-detail verification with internal teams; obtain letters of indemnity and supporting documents.
• Handle supplier queries and follow actions through to resolution.

Pricing and product accuracy

• Maintain US and cross-border pricing and process price changes, markdowns, and promotions.
• Escalate pricing discrepancies and work with Technology, Catalogue, and eCommerce teams on pricing, SKU, barcode, and product-data issues.
• Complete promotional and event-related product updates accurately and on time.

Invoices and operational improvement

• Raise prepayment requests, resolve payment and invoice-matching discrepancies, obtain missing invoices, and coordinate credit or debit notes and replacement purchase orders.
• Support freight, shipping, and customs cost booking and provide Finance and Audit teams with supporting records.
• Monitor order, delivery, pricing, and stock accuracy; analyze recurring issues, recommend corrective action, improve processes, and support ad-hoc projects.

Requirements

• 5–6 years' experience in retail operations, buying administration, merchandising, supply chain, or a similar operational role.
• Experience in fashion, luxury, or multi-brand retail is ideal.
• Strong understanding of purchase orders, product setup, pricing, and inventory processes.
• Experience with ERP or retail management systems; Oracle RMS is advantageous, and SAP is also mentioned.
• Strong Excel and analytical skills to interpret sales, stock, and sell-through data.
• Attention to detail, confidence with high volumes of data, and ability to manage multiple priorities and deadlines.

Benefits

• The employer describes learning and development, varied assignments, and internal mobility opportunities.
• Benefits include healthcare, child education contribution, remote and flexible working policies, and employee discounts.