US Operations Associate

Role overview

Purchase orders and merchandise

• Manage seasonal, replenishment, and reorder orders, including accurate entry and supplier communication.
• Create and maintain purchase orders in Oracle RMS/CORE and track outstanding orders and delivery dates.
• Coordinate new item creation with MDM and validate product setup and market ranging.
• Coordinate warehouse-to-store, inter-store, intercountry, and return-to-vendor stock transfers.

Supplier, pricing, and product operations

• Coordinate supplier onboarding and validate tax, banking, and setup documentation.
• Liaise with internal teams on supplier creation and bank-detail verification, and obtain indemnity letters.
• Maintain US and cross-border pricing and process price changes, markdowns, and promotional pricing.
• Work with Technology, Catalogue, and eCommerce teams to resolve pricing, SKU, barcode, and product-data issues.

Finance and operational improvement

• Raise supplier prepayment requests and coordinate timely payment with Accounts Payable.
• Resolve invoice-matching discrepancies and supplier payment queries; obtain missing invoices and supporting documents.
• Coordinate credit and debit notes, replacement purchase orders, and booking of freight, shipping, and customs costs.
• Provide invoices and proof of delivery to Finance and Audit teams as required.
• Monitor order, delivery, pricing, and stock accuracy; analyze recurring issues and recommend corrective actions.
• Collaborate across business functions to improve operational processes and support US business growth.

Experience and qualifications

• Requires 5–6 years of experience in retail operations, buying administration, merchandising, supply chain, or a similar operational role.
• Experience in fashion, luxury, or multi-brand retail is ideal.
• Requires understanding of purchase orders, product setup, pricing, and inventory processes.
• Requires ERP or retail management system experience; Oracle RMS is advantageous and SAP is also named.
• Requires strong Excel and analytical skills, including interpreting sales, stock, and sell-through data.
• Requires attention to detail with high volumes of product and transactional data, plus organization and deadline management.

Benefits

• The company describes healthcare, child education contribution, remote and flexible working policies, and employee discounts.
• The posting mentions learning and development opportunities and exposure to different assignments.