Travel Desk Officer

Role Overview

Key Responsibilities

• Greet hotel guests professionally and assist them with travel-related inquiries
• Provide information on tours, excursions, transportation, attractions, and travel services
• Assist guests with booking requests for tours, transfers, activities, and other travel arrangements
• Coordinate with internal operations teams to confirm availability, pricing, and booking details
• Record guest requests and booking details accurately in the system or required tracking sheet
• Follow up with guests regarding confirmations, changes, cancellations, and service updates
• Coordinate with hotels, suppliers, drivers, guides, and internal teams to ensure smooth service delivery
• Share accurate prices, itineraries, pickup timings, terms, and service details with guests
• Maintain updated knowledge of available travel products, packages, and promotions
• Ensure all bookings are properly documented and communicated to the concerned team
• Handle guest questions, complaints, and basic issues professionally and escalate when needed
• Support upselling of tours, transfers, and travel services in a professional manner
• Collect required guest information and documents for booking purposes when applicable
• Maintain a clean, organized, and professional travel desk area within the hotel
• Prepare daily booking summaries, guest inquiry reports, and pending follow-up lists
• Coordinate with the finance or operations team regarding payments, receipts, and pending collections when required
• Ensure proper handover of pending guest requests to the next shift or concerned team
• Follow company procedures, hotel rules, and service standards at all times
• Build positive working relationships with hotel front office, concierge, and guest relations teams
• Perform general administrative and operational support tasks as assigned

Qualifications & Requirements

• High school diploma or bachelor’s degree in Tourism, Hospitality, Business Administration, or related field
• Previous experience in travel, tourism, hospitality, customer service, or hotel operations is preferred
• Fresh graduates with strong communication and customer service skills may be considered
• Good knowledge of local attractions, tours, transportation services, and travel products
• Strong communication and interpersonal skills
• Professional appearance and customer-focused attitude
• Ability to handle guest inquiries and complaints calmly and professionally
• Good organizational and follow-up skills
• Basic computer skills and ability to use booking systems, email, and Microsoft Office
• Ability to work flexible hours, weekends, or hotel-based shifts when required
• Fluency in English is required; Arabic or other languages are an advantage
• Strong attention to detail and accuracy in booking information
• Ability to coordinate with multiple teams and suppliers

Equal Opportunity Employment