Travel Agent - Payouts
Full Job Posting
The Role
We’re searching for well-organized, motivated and technically skilled Travel Agents to join our Payouts Team. For this position, we’re seeking savvy professionals who will drive innovation and execution excellence in our Back Office department.
Main responsibilities in the Payout team are to process refunds to our customers and monitor them in our travel orders. As a payout travel agent you will work with financial transactions which require high attention to detail.
Responsibilities
- Handle Refund Queues (GDS, LCC, BSP link) & Google sheets
- Prioritize and handle payouts to our end customers
- Control handled payouts in respective systems
- Manage pending backlog in timely manner
- Contact Airlines & Providers for different issues
- Analyze and propose solutions for task optimizations & automations
- Cooperate with other teams to resolve any pending issues
Requirements
- A Bachelor’s degree (preferably in Tourism/ Business Administration or any quantitative subject)
- Excellent written and verbal communication skills in English
- Experience with accounting processes & software is welcome
- Self-driven, proactive and results oriented
- Well-organized, persistent with multitasking skills
- Playing to win
- Accountability & cooperation
- Urgency to be excellent
- Legal permit to work in our office located in Athens, Greece
Benefits
- We are looking for people who would make the world smaller for travelers but want a bigger world of opportunities for themselves. With us you can enjoy:
- Hybrid working environment - having the opportunity to work both remotely and at the office enabling you flexibility! #LI-Hybrid
- Health Benefits - Through partners we offer a private health insurance plan. We also offer the possibility to use 2 extra medical leave days in case of need
- Monthly ticket restaurant card - to spend in one of the thousands affiliated restaurants, cafes, stores or supermarkets across Greece.
- Office in the City – We sit on bright, large floors (over 4000m2!) in central Athens. Just a short walk from the Megaro Mousikis Metro station
- We have a relaxed & fun work environment where you can enjoy free breakfast, coffee/tea, play ping pong or video games and enjoy various discounts
- We also like to schedule company/department/team activities and events outside the office space!
Diversity disclaimer
At Etraveli Group we value diversity; we pride ourselves on being a company represented by people of all different backgrounds. During hiring, we are committed to ensure equality and promote diversity in the workplace at every selection stage. As such, we provide the same opportunities for all candidates regardless of race, religion or belief, gender, nationality, ethnicity, sexual orientation, age, marital status, disability, or any other characteristic protected under any anti-discrimination law or regulation.
About Etraveli Group
Private Swedish flight-technology company providing flight distribution, fulfillment, fintech, and AI tools to travel businesses and travelers.
Visit company websiteJobs and hiring trendsApply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Etraveli Group
Specialist - Experience Platform & Integrations
Mumbai, IND
Senior Business Analyst (E-Commerce)
Mumbai, IND
Business Analyst - II (Ecommerce)
Mumbai, IND
Analyst - WFM
Pune, IND
Data Analyst-I
Mumbai, IND
Team Lead - WFM
Pune, IND
Team Lead-Refunds
Mumbai, IND
Travel Agent - Schedule change
Pune, IND