Data Analyst-I

The Customer Services department within ETG is dedicated to continuously elevating the customer experience through automation, process optimization, and quality governance.

We are seeking an inquisitive, detail-oriented Data Analyst to join our team in Mumbai. In this role, you will play a pivotal part in delivering actionable insights and robust reporting solutions to global stakeholders across the Customer Services organization, empowering data-driven decision-making. Key Responsibilities

Performance Reporting: Monitor, analyse, and report on core Customer Service KPIs and operational performance metrics across daily, weekly, and monthly intervals.

Dashboard Development: Design, build, and maintain interactive productivity dashboards and visual analytics for cross-functional teams using BI tools (Qlik Sense).

Data Management & Extraction: Write efficient SQL queries to extract, transform, and model complex, multidimensional datasets from relational databases to fulfil ad-hoc and routine business requests.

Stakeholder Engagement: Collaborate directly with global business leads to understand data requirements, manage inbound reporting queues, and effectively communicate insights to technical and non-technical audiences.

Continuous Improvement: Identify operational trends, inefficiencies, and data quality gaps to assist leadership in driving automation and workflow enhancements.

At Etraveli Group we value diversity; we pride ourselves on being a company represented by people of all different backgrounds. During hiring, we are committed to ensure equality and promote diversity in the workplace at every selection stage. As such, we provide the same opportunities for all candidates regardless of race, religion or belief, gender, nationality, ethnicity, sexual orientation, age, marital status, disability, or any other characteristic protected under any anti-discrimination law or regulation.