Travel Agent - Schedule change

Support team members in their daily tasks

Team development responsibilities

Discuss & set personal targets with each team member.

Monitor team: their behavior to customers & colleagues, their problems or ideas. • Evaluate team members: performance, mistakes, losses, creativity, strengths, weaknesses, attitude.

Discuss team’s performance (quality of their services, mistakes, productivity) with Manager and work on improvements whenever necessary.

Assess received feedback from clients/colleagues.

Discuss/report performance of day/week and special issues - quality-wise with Manager. • Manage team members’ daily schedules and ensure assigned tasks are completed. • Supervise attendance and ensure time adherence by all team members.

Ensure team’s effective functioning.

Supervise attendance and ensure time adherence by all team members.

Discuss or escalate daily issues and report Day Summary to Manager.

Organize & run regular team meetings and one on ones to groom team members. • Monitor Calls & Delegate cases as appropriate.

At Etraveli Group we value diversity; we pride ourselves on being a company represented by people of all different backgrounds. During hiring, we are committed to ensure equality and promote diversity in the workplace at every selection stage. As such, we provide the same opportunities for all candidates regardless of race, religion or belief, gender, nationality, ethnicity, sexual orientation, age, marital status, disability, or any other characteristic protected under any anti-discrimination law or regulation.