Training Supervisor (Facilities)

Role overview

Training strategy and coordination

• Identify training needs and develop competency matrices for Facilities Department roles.
• Design initial and refresher training frameworks for supervisors, housekeeping staff, office assistants, accommodation managers, and outsourced staff.
• Develop and improve training materials using operational trends, audit findings, performance gaps, and assessments.
• Coordinate with Learning and Development, suppliers, and manpower service providers on programmes, nominations, calendars, and delivery.
• Plan training to limit operational disruption and support cost-effective use of resources.

Training delivery and monitoring

• Prepare and deliver training, conduct assessments, and provide detailed feedback on learner progress.
• Deliver initial and refresher training to in-house and outsourced staff under the approved plan.
• Coordinate equipment training and competency requirements for machine operators and team leaders.
• Ensure deep-cleaning staff and supervisors are competent and certified to operate Aerial Work Platforms, with annual refresher training.
• Monitor provider training for effectiveness and compliance; inspect Dubai Metro sites to assess staff competence and training needs.

Records and reporting

• Verify assessment and refresher-training records and submit reports to the Senior Soft Services Manager.
• Maintain complete training databases and documentation for audits and future reference.
• Upload required training documents to Q-Pulse promptly.
• Provide the Head of Facilities with a monthly dashboard comparing planned and actual training.

Competencies and qualifications

• Minimum 3–5 years’ training experience in the facilities management and housekeeping sector.
• Ideally a degree or diploma in Facilities Management or Hospitality; Certified Trainer certification is listed.
• Knowledge of facilities management in hospitality or transport, cleaning, waste management, pest control, and soft services.
• Knowledge of training methods, housekeeping processes, HSE compliance, and risk assessment.
• Ability to use MS Office, presentation tools, computer systems, and software applications.
• Clear spoken and written English; strong planning, presentation, time-management, and project-management skills.
• Project management certification is listed under skills and training.