Training Manager - Voice & Virtual (UAE national)

About This Role

About Us Our team consists of 25,000 colleagues, spread across 35 countries. We believe in transformation – embracing agile and new ways of working together, which helps us to truly ‘think client’ and serve millions of our affluent and emerging affluent clients, across the world. Our clients include individuals and small businesses, and we support them with a range of traditional banking services, including investment, credit and wealth planning solutions.

We offer career opportunities for relationship managers, customer service specialists, product and segment management, sales and wealth planning.

If you’re looking to unlock new job growth opportunities, Standard Chartered Bank is the place for you. We are currently seeking an experienced professional to join our team. About Wealth And Retail Banking Wealth and Retail Banking (WRB) serves more than 11 million clients in many of the world’s fastest-growing markets. Our client continuum spans from Mass Retail to Affluent, including high-net worth clients served by our Private Bank. We leverage digital banking channels with a human touch to provide clients with differentiated products and services such as deposits, payments, financing, wealth management and personalised advice. We also support small business clients with their business banking needs.

Job Summary We are looking for a Training Manager who can design, build, and deliver high-impact learning programmes within the Client Care Centre. In this role, you will build strong training frameworks, coach and develop a skilled training team, and ensure all learning initiatives directly improve service quality, operational accuracy, and business outcomes. You will work closely with stakeholders to continuously improve capability, reduce client-impacting errors, and support a culture of learning that delivers real business value.

Key Responsibilities

• Design and deliver end-to-end training programmes aligned with business priorities
• Lead and develop a team of trainers, setting clear expectations and quality standards
• Build training frameworks that reduce complaints, improve accuracy, and strengthen service delivery
• Create targeted learning content informed by error trends, client feedback, and operational insights
• Use simulations, role play, and practical learning environments to reinforce capability
• Ensure all training deliverables are executed efficiently and to a high standard
• Partner with operations, quality teams, and leaders to align learning with business needs
• Use data, analytics, and management information to measure training effectiveness
• Identify opportunities to improve efficiency and support sustainable cost outcomes
• Drive continuous improvement across training processes, tools, and content
• Relevant experience across sales, service, or training environments
• Understanding of learning principles and instructional design

Skills And Experience

• Proven experience in training, learning, or capability development roles
• Strong people management and stakeholder engagement skills
• Excellent facilitation, communication, and presentation capability
• Ability to turn data into clear, actionable insights for performance improvement
• Experience designing training frameworks, content, and structured learning journeys
• Skilled at managing multiple priorities in a fast-paced environment
• Strong collaboration skills with a focus on quality and measurable outcomes

Qualifications

• Graduate degree or equivalent professional experience
• Certified Trainer with demonstrated delivery and facilitation skills
• Fluency in Arabic and English language is required

About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together We

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.