Quality Assurance & Training Manager
Skills
About This Role
Job Title
Quality Assurance and Training Manager
Job Summary
The Quality Assurance and Training Manager is responsible for developing, implementing, and monitoring quality assurance standards and training programs to ensure operational excellence, employee competency, and compliance with company policies and procedures. The role focuses on improving service quality, employee performance, and customer satisfaction through continuous evaluation and development initiatives.
Key ResponsibilitiesQuality Assurance
- Develop and implement quality assurance policies, procedures, and standards.
- Monitor and evaluate employee performance through audits, reviews, and assessments.
- Analyze quality data and identify trends, gaps, and areas for improvement.
- Ensure compliance with company policies, industry standards, and regulatory requirements.
- Prepare quality reports and present findings to management.
- Conduct root cause analysis and recommend corrective actions.
Training and Development
- Design, develop, and deliver training programs for employees and management.
- Conduct onboarding and refresher training sessions.
- Assess training needs and create development plans.
- Evaluate the effectiveness of training programs through assessments and feedback.
- Maintain training records and documentation.
- Support employee coaching and performance improvement initiatives.
Work Location: In person
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