Training Manager

Overview

Training & Development

• Develop and implement annual training plans and learning strategies for all departments and properties.
• Identify training needs through performance evaluations, operational requirements, and employee feedback.
• Design and conduct orientation, onboarding, leadership, soft skills, and operational training programs.
• Coordinate departmental training schedules and ensure effective execution across all units.
• Prepare training materials, presentations, SOP-based modules, and e-learning content.

Performance & Compliance

• Monitor employee training effectiveness through assessments, evaluations, and KPI tracking.
• Ensure compliance with company standards, policies, health & safety requirements, and legal regulations.
• Maintain accurate training records, attendance reports, certifications, and employee development files.
• Support performance management initiatives and succession planning programs.

Leadership & Employee Engagement

• Coach and mentor department trainers and supervisors.
• Promote a positive learning culture throughout the organization.
• Support employee engagement activities, team-building programs, and internal development initiatives.
• Conduct train-the-trainer sessions to improve departmental training capabilities.

Operational Support

• Collaborate with department heads to improve productivity and service quality.
• Analyze operational gaps and recommend learning solutions.
• Assist HR management in organizational development projects and corporate initiatives.

& Requirements

• Bachelor’s Degree in Human Resources, Business Administration, Hospitality Management, or related field.
• Minimum 5–7 years of experience in Training & Development, preferably in hospitality or multi-property operations.
• Strong knowledge of learning and development practices.
• Excellent presentation, communication, and interpersonal skills.
• Ability to manage multiple properties and training schedules effectively.
• Proficiency in Microsoft Office applications and training management systems.
• Fluent in English; additional languages are an advantage.

Preferred Skills

• Leadership and coaching abilities.
• Strong organizational and analytical skills.
• Ability to work under pressure and meet deadlines.
• Creative approach to learning and employee development.
• Excellent problem-solving and stakeholder management skills.