oracle
Trainer
Digitide Solutions
Chennai, IND
Full-time
Mid
Onsite
Discovered 2 weeks ago
Full Job Posting
Qualifications
- 12/undergraduate
Responsibilities
- Role statement (summary of the role): 1. Able to communicate in Hindi & English Instructing new hire and conducting process specific training Conducting refresher/ corrective trainings To implement the training curriculum successfully and in a timely manner To achieve a desirable training output Review existing training materials and make revisions, as necessary, as per instructional design Develop classroom agenda, timelines and content flow as necessary to deliver effective training to participants Monitor progress of new hires during OJT days post classroom Monitor calls and provide feedback to the agents on the floor TNA & TNI for the on floor agents Conducting timely assessments & refresher training as and when required Evaluating calls through Remote / Side by side methodology for new hires post classroom training Generate training reports Giving structured feedback Hold calibration sessions to ensure standardization of the learning systems Consulting teams to achieve classroom innovation To contribute towards building an excellent training delivery team Good analytical Skills. Maintain SOPs and update SOPs every once a quarter. Must have the ability to work under pressure & in an unstructured environment. Managing retention & attrition during training. Ability to execute training tasks/ assignment on short notice Interact with the Quality and Operations to identify, screen and execute process improvement plans
- Role statement (summary of the role): 1. Able to communicate in Hindi & English 2. Instructing new hire and conducting process specific training 3. Conducting refresher/ corrective trainings 4. To implement the training curriculum successfully and in a timely manner 5. To achieve a desirable training output 6. Review existing training materials and make revisions, as necessary, as per instructional design 8. Develop classroom agenda, timelines and content flow as necessary to deliver effective t
About Digitide Solutions
IT Services & Consulting55000 employeesFounded 2024
AI-first digital transformation and business process management company.
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