Ticketing Agent
Skills
About This Role
**Industry:** Hospitality
**Salary:** AED 6,500 – AED 7,500 per month
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IIQAF Group is seeking a detail-oriented and customer-focused **Ticketing Agent in Abu Dhabi** to handle reservations, ticket bookings, and customer travel coordination within our hospitality and travel operations.
The ideal candidate will have experience in **ticketing systems, reservation management, travel booking, customer service, and itinerary planning**.
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- Handle **ticket reservations, bookings, and cancellations** for customers
- Manage travel arrangements including flights, hotels, and hospitality services
- Use **GDS systems (Amadeus, Sabre, Galileo preferred)** for ticketing operations
- Provide accurate information on fares, schedules, and travel options
- Assist customers with inquiries, changes, and itinerary updates
- Maintain booking records and ensure system accuracy
- Coordinate with airlines, travel partners, and hospitality departments
- Ensure excellent **customer service and timely response to requests**
- Process payments, invoices, and ticket confirmations
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- Diploma or Bachelor’s degree in **Travel & Tourism, Hospitality, or related field**
- Experience with **GDS systems (Amadeus/Sabre/Galileo preferred)**
- Strong communication and customer service skills
- Knowledge of airline ticketing procedures and travel regulations
- Ability to work under pressure and handle multiple bookings
- Strong attention to detail and accuracy
- UAE travel or hospitality experience preferred
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