Reservation & Ticketing Agent
Responsible for ticketing functions, cash handling, reporting, and managing stock for customer airlines, requiring aviation education and proficiency in English and MS Office.
Skills
About This Role
Accountabilities
- Issuance of manual & system generated EMDs / manual documents for customer airlines operating out of Zayed International Airport.
- Ticketing functions for customer airlines including issuance / re-issuance of tickets & ancillaries using Amadeus reservations desktop
- Effective land transport arrangements for the disrupted guests
- Reporting the documents issued on daily basis for customer airlines to the respective finance teams
- Handling the cash / credit card sales daily (shift wise reconciliation) reporting to the shift DOS on duty. Cash deposits to be done to respective accounts
- Responding to queries / charge back cases with supporting documents to the finance / revenue teams with customer airlines
- Preparation of sales / revenue reports on daily, weekly and / or monthly basis and reporting to the relevant airlines
- Managing stock (EBTs / MCOs) stock control, issuance, segregation, reporting and replenishment
- Managing the Hub petty cash releasing cash with necessary approvals, documentation and replenishment of cash maintaining the petty cash tracker
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