Ticketing Agent
Skills
About This Role
About The Opportunity
We are a leading company in the import and export sector, operating within the vibrant business environment of the United Arab Emirates.
Our organization is dedicated to providing exceptional logistics solutions and customer service, ensuring seamless transactions and client satisfaction.
This role offers an exciting opportunity for motivated individuals to join our team and grow within a dynamic industry.
Role & Responsibilities
- Handle customer inquiries and support via phone, email, and in-person interactions, ensuring prompt and professional service.
- Book, modify, and cancel airline and travel tickets using reservation systems with accuracy and efficiency.
- Assist clients with travel documentation, visas, and related documentation requirements.
- Maintain and update customer records and transaction details in the company's database.
- Collaborate with team members to meet and exceed sales and service targets.
- Resolve customer complaints and issues efficiently, ensuring high levels of customer satisfaction.
Skills & QualificationsMust-Have
- Experience with airline or travel ticketing and reservation systems
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Proficiency in data entry and management
- Ability to work onsite in the United Arab Emirates
Preferred
- Prior customer service experience in the logistics or travel industry
- Fluency in multiple languages, especially English and Arabic
- Knowledge of UAE travel regulations and documentation procedures
Benefits & Culture Highlights
- Opportunity to work in a vibrant and growing industry within the UAE
- Collaborative and supportive team environment
- Competitive salary package with growth opportunities
Skills
customer service,airline ticketing,problem solving,communication skills
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