Ticketing Agent

About The Opportunity

Role & Responsibilities

• Handle customer inquiries and support via phone, email, and in-person interactions, ensuring prompt and professional service.
• Book, modify, and cancel airline and travel tickets using reservation systems with accuracy and efficiency.
• Assist clients with travel documentation, visas, and related documentation requirements.
• Maintain and update customer records and transaction details in the company's database.
• Collaborate with team members to meet and exceed sales and service targets.
• Resolve customer complaints and issues efficiently, ensuring high levels of customer satisfaction.

Skills & QualificationsMust-Have

• Experience with airline or travel ticketing and reservation systems
• Excellent communication and interpersonal skills
• Strong problem-solving abilities
• Proficiency in data entry and management
• Ability to work onsite in the United Arab Emirates

Preferred

• Prior customer service experience in the logistics or travel industry
• Fluency in multiple languages, especially English and Arabic
• Knowledge of UAE travel regulations and documentation procedures

Benefits & Culture Highlights

• Opportunity to work in a vibrant and growing industry within the UAE
• Collaborative and supportive team environment
• Competitive salary package with growth opportunities

Skills