Tenancy Sustainment Officer

Role overview

Responsibilities

• Provide tailored help with benefit claims, income maximisation, budgeting, money guidance, grants and funding.
• Visit customers across the organisation’s portfolio, attend meetings and connect customers with relevant services.
• Work with colleagues and local partners to provide joined-up support; respond to welfare and safeguarding concerns.
• Help prevent tenancy failure, including for customers facing vulnerability or complex circumstances.
• Advise on housing options, including the housing register, mutual exchanges, transfers and downsizing.
• Connect customers with specialist agencies and community support, and promote employment, training, education and volunteering.
• Build local networks, manage a varied caseload and maintain accurate, compliant records.

What you’ll bring

• Customer-facing experience in housing, welfare benefits, debt advice or a related area; direct housing experience is not essential if relevant experience and motivation equip you for the role.
• Knowledge of housing management, welfare benefits and tenancy-related legislation.
• A full driving licence and access to your own transport are essential.
• Clear communication, relationship-building, empathy and professionalism in sensitive or complex situations.
• Organisation, prioritisation, and ability to work independently and as part of a team.
• Good Microsoft Office skills and commitment to excellent customer service and continuous improvement.

About Abri

Interview

• Interviews are scheduled to take place in Bracknell on Monday 26 October 2026.