Telecom Retention Officer
Role Overview
Join the team as a B2B telecom retention officer, using customer retention, objection handling, and relationship management skills.
Key Skills for This Role
Full Job Posting
Role overview
Join the team as a B2B telecom retention officer, using customer retention, objection handling, and relationship management skills.
Responsibilities
- Contact customers to retain services and reduce cancellations.
- Handle complaints and provide service recovery solutions.
- Make outbound retention, renewal, follow-up, and customer recovery calls.
- Negotiate to resolve customer concerns and improve satisfaction.
- Maintain CRM records of calls, follow-ups, cancellation reasons, and retention outcomes.
- Meet daily, weekly, and monthly KPIs for retention, call productivity, and customer satisfaction.
- Work with internal teams to resolve customer issues.
Requirements
- Experience in customer retention, cancellations, renewals, complaint handling, or customer service.
- Telecom experience is highly preferred; experience in banking, insurance, real estate, or other service industries is also welcomed.
- Strong negotiation, objection-handling, and communication skills; handle difficult situations professionally and calmly.
- CRM experience and accurate customer record-keeping.
- Knowledge of Microsoft Office or Google Workspace.
- Strong English communication; Arabic, Hindi, Urdu, Malayalam, or Tamil is advantageous.
Pay
- The description states AED 3,000–4,000 per hour; the structured salary field states AED 3,000 per month.
Work location
- Work is in person.
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