oracle

Tele Caller

Digitide Solutions

Thāne, IND

Full-time

Junior · 1–2 years experience

Onsite

Discovered 2 weeks ago

Communication

Full Job Posting

Excellent communication skills, both verbal and written, with a clear and friendly tone.
Strong active listening abilities to understand customer needs and provide tailored solutions.
A positive and customer-centric attitude, with a focus on delivering exceptional service.
Ability to work independently and manage a high volume of calls efficiently.
Proficiency in using computer systems and customer relationship management (CRM) software.
Basic knowledge of BFSI (Banking, Financial Services, and Insurance) industry is preferred.
Strong problem-solving skills and the ability to think critically to resolve customer issues.
Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
Excellent time management skills and the ability to prioritize tasks effectively.
A minimum of 1-2 years of experience in a customer service or call center role is desirable.

Answer incoming calls and provide prompt and courteous assistance to customers.
Handle customer inquiries, listen to their concerns, and offer effective solutions.
Maintain a thorough understanding of our products and services to provide accurate information.
Document and record customer interactions, ensuring accurate and up-to-date records.
Collaborate with other teams to resolve complex customer issues and escalate when necessary.
Ensure customer satisfaction by maintaining a friendly and helpful attitude throughout interactions.
Follow up on customer inquiries and provide regular updates on the status of their requests.
Stay updated with the latest company policies, procedures, and product knowledge.
Maintain a high level of professionalism and confidentiality when handling customer data.
Contribute to a positive and productive work environment within the team.

Skip the repetitive application forms

Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.

Trusted by over 500,000 job seekers on Base Career