oracle

Tele Caller

Digitide Solutions

Chennai, IND

Full-time

Junior · 1–2 years experience

Onsite

Discovered 2 weeks ago

Communication

Full Job Posting

High school diploma or equivalent qualification.
1-2 years of experience in a customer service or collections role, preferably in a call center environment.
Excellent communication skills, both verbal and written, with the ability to convey information clearly and politely.
Strong customer service orientation, with a focus on building positive relationships.
Basic knowledge of payment processing and financial concepts.
Ability to work independently and manage a high volume of calls efficiently.
Proficiency in using computer systems and CRM tools.
Excellent time management and organizational skills.
Willingness to work in a fast-paced, target-driven environment.
Fluency in English is mandatory; proficiency in additional languages is a plus.

Make outbound calls to customers with pending EMI payments.
Remind customers of due dates and explain outstanding payment amounts.
Provide clear and concise information on payment methods and options.
Follow up on missed or delayed payments, offering assistance and resolving any payment-related queries.
Maintain accurate records of customer interactions and payment statuses.
Build and maintain positive relationships with customers, ensuring a friendly and professional approach.
Escalate complex or unresolved payment issues to the appropriate team members or supervisors.
Stay updated on payment policies and procedures, ensuring compliance with company standards.
Collaborate with other departments to ensure a seamless customer experience throughout the payment process.

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