Technology Products Service & Sup Tech

At Wagner, our people are the driving force behind everything we do. We’re committed to helping our employees grow through meaningful work, career development, and opportunities to learn and advance. Join a team that values collaboration, innovation, and the people who make our success possible. We offer excellent benefits and supply you with the tools you need to maximize your potential.

Benefits include:

Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays

Medical, dental, and vision insurance

Life and AD&D Insurance

Retirement Plans - 401K eligible employees can receive a company contribution up to 7%

Tuition Reimbursement

Employee Assistance Program (EAP)

CEFCU - Employees have access to services including payroll deductions, savings, accounts, loans, VISA card and more

Additional Benefits include Supplemental life Insurance, Critical Illness + Accidental Insurance, ID WatchDog and discounted employee phone plans

This position will serve as the field service installation and troubleshooting expert on the full line of Technology Products and supporting infrastructure (base/rover/laser & RTK network for Ag) offered by Wagner Equipment Co. in a manner that reflects the company’s vision of working as “One Professional Team.” It will also provide support and training to both internal and external customers on the full line of technology products.

Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Completes detailed service reports in a timely manner (24hrs from last labor)

Completes and submits time cards daily

Completes and submits all necessary warranty paperwork for the product being worked on (24 hrs from last labor)

Provides assistance in warehouse with testing and upgrading technology components

Properly completes all needed paperwork and forms, labels and returns all warrantable parts (this will also include the responsibility for shipping components and parts to WECo stores, repair centers, or factory locations)

Maintains electronic and hard copy libraries of needed technical service literature

Responds in a timely manner to customer technical and support calls

Communicates with customers regarding installations and location of machine

Provides on-site or call-in service support for customer purchased extended support agreements

Tracks and reports product problems to appropriate WECo and factory contacts

Assists service managers in making customer, dealer, and manufacturer policy settlement decisions

Communicates possible sales and upgrades leads to the appropriate Tech Products sales staff

Provides competitive activity to Technology Sales Specialists

Activates Caterpillar Software Enable Attachments (SEA) on AccuGrade machines as needed

Registers new AccuGrade displays with Caterpillar prior to installation

Performs installs of AG Technology Products, as factory installed options, on new AGCO product and retrofits, on existing AGCO machines, implements, and any competitive machines or implements

Performs installations of Trimble and CAT AccuGrade machine control & guidance products on earthmoving equipment

Performs basic welding functions

Locates, downloads, and uploads applicable software and firmware across the entire tech products range (AG and MC&G) and keeping these files on laptop

Provides support for Technology System demos to both internal and external customers (must develop a good working relationship with customer’s operating personnel and provide training and refreshers as needed)

Learns and becomes self-sufficient in the various suppliers web sites, price books, and manuals

Installs Asset management products. Examples – Product Link, Trimble CrossCheck & Trimble TrimTrac

Responsible for self-development through outside schooling and appropriate professional activities

Provides assistance in any number of capacities in the office and warehouse as needed and as workload demands

Does or organizes whatever it takes to successfully market and support AG and Machine Control & Guidance Technology Products

Other duties as assigned by manager

Noise: Loud

Indoors and Outdoors

Standing

Walking

Talking

Sitting

Use of Hands

Hearing

Squatting/Kneeling

Ability to ascend/descend ladders, stairs, etc.

Medium work that includes lifting and/or moving objects up to 60 pounds or more

Data Entry

Telephone Skills

Safety Knowledge

Reading/Writing Skills

Reasoning Skills

Organizational Skills

Communication Skills

Math Skills

Product Knowledge

Skilled troubleshooter

Skilled in Electrical Systems

Understanding of GPS

Basic knowledge of Microsoft Word and Excel

Basic knowledge of DBS

Intermediate knowledge of ET/SIS/SIS Web/STW

Basic knowledge of Epsilon (AGCO)

Basic knowledge of ACGO One

High School Diploma or GED

3+ years technical or mechanical experience (machine service/maintenance)

3+ years customer service experience