Crushing and Screening - Application Specialist

At Wagner, our people are the driving force behind everything we do. We’re committed to helping our employees grow through meaningful work, career development, and opportunities to learn and advance. Join a team that values collaboration, innovation, and the people who make our success possible. We offer excellent benefits and supply you with the tools you need to maximize your potential.

Benefits include:

Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays

Medical, dental, and vision insurance

Life and AD&D Insurance

Retirement Plans - 401K eligible employees can receive a company contribution up to 7%

Tuition Reimbursement

Employee Assistance Program (EAP)

CEFCU - Employees have access to services including payroll deductions, savings, accounts, loans, VISA card and more

Additional Benefits include Supplemental life Insurance, Critical Illness + Accidental Insurance, ID WatchDog and discounted employee phone plans

The Application Specialist’s role is to trouble shoot complicated problems that occur with crushing and screening equipment through diagnosis/repair, personal knowledge and experience, and engineering data in a manner that reflects the company’s vision of working as “One Professional Team.” This function may occur both at customer locations and through distant communications with both customer and Wagner Equipment Company service technicians. Additionally, the Application Specialist will provide on-site training to customer’s equipment operators in which all features and benefits of a machine are demonstrated to customers and operators are instructed in the operation of the purchased or rented machine(s). The goal of this training is to result in increased production, maintenance, safety, and customer loyalty.

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Tracks and reports problems to Service, Sales and manufacturers

Serves as a liaison between Crushing and Screening service technicians and customers with vendors

Communicates effectively with internal and external customers, and manufacturers and engineers

Meets on a regular basis with Wagner Equipment Co. managers to review training needs for the service technicians

Helps to assess technicians training gaps

Provides primary technical support to customers and Wagner service technicians

Improves Crushing and Screening plant production and safety through on-site training

Attends and participates in product improvement and technical conferences

Attends needed classes as provided by vendors to become proficient with the equipment listed

Other duties as assigned by manager

Required Education and Experience:

High School Diploma or GED

1+ years administrative/clerical experience

5+ years customer service experience

1+ years sales experience

5+ years technical/mechanical experience

5+ years Crushing and Screening experience

Standing, walking, talking, sitting, use of hands & hearing

Data Entry, telephone, reading/writing, reasoning, organizational, communication & math skills

Safety & Product Knowledge

Basic knowledge of Microsoft PowerPoint

Intermediate knowledge of Microsoft Word, Excel, and Outlook

Noise: Moderate

Indoors and Outdoors