Product Support Sales Representative

At Wagner, our people are the driving force behind everything we do. We’re committed to helping our employees grow through meaningful work, career development, and opportunities to learn and advance. Join a team that values collaboration, innovation, and the people who make our success possible. We offer excellent benefits and supply you with the tools you need to maximize your potential.

Benefits include:

Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays

Medical, dental, and vision insurance

Life and AD&D Insurance

Retirement Plans - 401K eligible employees can receive a company contribution up to 7%

Tuition Reimbursement

Employee Assistance Program (EAP)

CEFCU - Employees have access to services including payroll deductions, savings, accounts, loans, VISA card and more

Additional Benefits include Supplemental life Insurance, Critical Illness + Accidental Insurance, ID WatchDog and discounted employee phone plans

The Product Support Sales Representative (PSSR) is a key figure in helping to keep the customer’s machines healthy and productive by selling Caterpillar parts, preventative maintenance, and repair within a designated territory. The PSSR helps develop marketing plans for this segment of Wagner’s business so that increased sales and profits may be realized in a manner that reflects the company’s vision of working as “One Professional Team.” The primary functions of this position are to develop and offer the lowest possible operating cost to customers, minimize customer downtime, and merchandise and promote all applicable products offered by Wagner Equipment Co.

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Creates and maintains profiles on all major parts and service competitors

Reports lost parts and service sales

Compiles and maintains customer call list

Submits call list and expense reports

Maintains the CTS files to accomplish accurate follow-up to maximize Wagner Equipment Co.’s potential undercarriage sales

Coordinates Service repairs and Parts deliveries

Works cooperatively with parts and service managers to meet the needs of customers

Makes office and on-site sales calls to customers, exhibiting strong communication skills

Uses effective communications skills while communicating with others in the Sales Department, and with personnel in other departments and in the field

Makes regular calls on customers to promote all available products offered by Wagner Equipment Co.

Prospects for new users and applications for company products

Maintains an awareness of competition

Provides Parts and Service quotes to customers

Recommends all service options (exchange vs. rebuild) to fulfill specific situations or customer needs

Conducts periodic basic machine inspections to recognize parts and service potential to better serve and support the customer’s needs

Conducts required Custom Track Service (CTS) on a regular basis

Other duties as assigned by manager

High School Diploma or GED

Some college or trade school preferred

3+ years experience with a heavy equipment dealership in a parts or service function

1+ years administrative/clerical experience

3+ years customer service experience

1+ years sales experience

Standing, walking, talking, sitting, use of hands & hearing

Squatting/Kneeling

Ability to ascend/descend ladders, stairs, etc.

Medium work that includes lifting and/or moving objects up to 32 pounds or more

Data Entry, telephone, reading/writing, reasoning, organizational, communication & math skills

Safety & Product Knowledge

Basic knowledge of Microsoft PowerPoint and Access

Basic knowledge of CRM/Sales Link

Intermediate knowledge of Microsoft Word, Outlook, and Excel

Intermediate knowledge of DMS and ET/SIS/SIS Web/STW

Noise: Loud

Indoors and Outdoors