Technology Operations Analyst - HAM

Strong understanding of: Hardware Asset Management (HAM) Service Asset & Configuration Management (SACM) IT Service Management (ITSM) & ITIL Incident, Request, and Change Management Microsoft Intune & Endpoint Management ServiceNow or similar ITSM platforms Device Lifecycle and Asset Governance

Hardware Asset Management (HAM)

Service Asset & Configuration Management (SACM)

IT Service Management (ITSM) & ITIL

Incident, Request, and Change Management

Microsoft Intune & Endpoint Management

ServiceNow or similar ITSM platforms

Device Lifecycle and Asset Governance

HAM Pro Certification preferred.

Excellent spoken and written English communication skills.

Strong presentation, facilitation, and public speaking skills.

Exceptional customer engagement, stakeholder management, and interpersonal skills.

Proven ability to influence, communicate effectively, and deliver outstanding customer experiences in a fast-paced enterprise environment.

Customer Centricity • Communication Excellence • Operational Excellence • Problem Solving • Collaboration • Ownership & Accountability • Innovation & Automation • Continuous Improvement • Adaptability • Attention to Detail.

*Job posting may come down early due to volume of applicants.

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.