TECHNOLOGY COMMUNICATIONS MANAGER -HYBRID

Role overview

Base salary

• The listed base salary is CAD $72,521–$109,341; no pay cadence is specified.

Strategy and content

• Own an integrated technology communications strategy aligned with technology priorities, transformation roadmaps, and enterprise objectives.
• Advise Technology leaders on messaging, sequencing, audiences, risks, and stakeholder engagement.
• Create leadership messages, presentations, town hall materials, program updates, FAQs, intranet content, toolkits, and short-form learning assets.
• Lead communications for AI enablement, digital employee experience, platforms, system implementations, and technology process or workplace changes.
• Translate technical concepts, program status, and business impacts into concise, audience-appropriate language.

Coordination and effectiveness

• Manage an editorial calendar and communications governance across the Technology portfolio.
• Align communications with change impacts, readiness, training, and adoption plans in partnership with relevant teams.
• Plan leadership forums, town halls, information sessions, campaigns, and other engagement activities.
• Measure communications effectiveness using engagement, feedback, and adoption insights and improve plans and content.
• Identify communication risks, gaps, and stakeholder concerns and recommend mitigations.
• Maintain quality, brand alignment, accessibility, confidentiality, and accuracy; guide contributors, agencies, or partners as applicable.

Experience and education

• Bachelor’s degree in Communications, Business, Public Relations, Journalism, Technology, Organizational Development, or a related field, or an equivalent combination of education and experience.
• 7–10 years of progressive internal, corporate, or technology communications experience, including communications leadership for complex transformation initiatives.
• Experience developing communications strategies, advising senior leaders in a large matrixed organization, and managing multiple programs, campaigns, or workstreams.
• Exceptional writing, editing, storytelling, and presentation-development skills, supported by a portfolio for varied audiences and channels.
• Experience partnering across Communications, Change Management, Technology, HR, and business functions.

Preferred experience and skills

• Technology transformation communications, including AI adoption, digital workplace or employee experience, platform implementation, cloud transformation, or cybersecurity, is preferred.
• Familiarity with change management, stakeholder engagement, readiness, and reinforcement is preferred.
• Multimedia content experience with PowerPoint, Canva, and Clipchamp, and publishing through digital workplace or collaboration platforms, is preferred.
• Communications, change management, or project management certification is an asset.
• Knowledge includes audience segmentation, channel planning, editorial governance, campaign management, plain-language communication, facilitation, influencing, and communications measurement.
• Working knowledge of Microsoft 365 communications and collaboration tools is expected; AI-enabled workplace tool familiarity is an asset.
• Proficiency in English is required for communication with colleagues or customers.

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