Technology Business Analyst

Role overview

Responsibilities

• Partner with business, product, engineering, QA, operations, and vendors to map workflows and define practical solutions.
• Own and maintain requirements, user stories, acceptance criteria, functional and non-functional requirements, assumptions, decisions, and change history.
• Facilitate workshops and cross-functional discussions to drive alignment and clarify requirements.
• Analyze REST APIs, integration contracts, data flows, synchronous and asynchronous processes, error handling, and dependencies.
• Support backlog refinement, Agile ceremonies, testing, release preparation, and resolution of delivery questions.
• Use Jira and Confluence for requirements, traceability, decisions, open questions, and project knowledge.
• Use AI tools for analysis and documentation where useful, validating outputs before relying on them.
• Communicate progress, risks, and trade-offs and identify improvements to team practices.

Experience and qualifications

• 5+ years of hands-on technical business analysis owning requirements and delivering changes to business-critical applications.
• Understanding of REST APIs, integrations, data flows, synchronous and asynchronous processing.
• Experience writing user stories, acceptance criteria, and usable requirements, including error scenarios.
• Practical experience with Jira, Confluence, Agile, Scrum, and backlog refinement.
• Strong communication, facilitation, and stakeholder management; sound judgment and ability to navigate ambiguity independently.
• Experience using AI tools in business analysis and checking their output.
• Degree in Computer Science, Engineering, Business, or a related discipline, or equivalent experience.
• English proficiency is required for frequent communications with stakeholders.

Assets

• Logistics, courier, freight, supply chain, brokerage, customs, or cross-border shipping experience is an asset.
• Integration-heavy enterprise systems and IT service management or tiered support experience are assets.

Workplace

• Hybrid work arrangement in Mississauga, Ontario, following the head office in-office policy.
• Posting lists office environment working conditions.