Lead North American Operations Customer Solutions

Role overview

Solution design and delivery

• Design transportation, logistics, and supply-chain solutions across courier, LTL, and full truckload products.
• Gather and translate customer requirements into solutions that fit customer needs and network capabilities.
• Conduct operational assessments, process mapping, volume analysis, and cost modeling.
• Prepare solution documentation, SOPs, implementation plans, and executive presentations.

Customer implementation and improvement

• Coordinate onboarding across Sales, Operations, Customer Onboarding, and other stakeholders; monitor launches and help resolve issues.
• Partner with Sales to assess opportunities, identify risks, and recommend solutions.
• Collaborate with Strategic Aftercare and Operations on continuous improvement and long-term customer success.
• Maintain project timelines, action plans, and stakeholder communications; support standardized processes, tools, and governance.

Experience and capabilities

• 5–8+ years in transportation, logistics, supply chain, operations, customer onboarding, solution design, or a related field.
• Experience developing customer-focused transportation or supply-chain solutions and managing cross-functional projects.
• Strong analytical skills, including process mapping, operational assessments, cost modeling, and data analysis.
• Customer-facing experience with requirements gathering, presentations, and solution development.
• Extensive operations experience within Purolator or another industry leader at a minimum of D.M. level.
• Familiarity with parcel, LTL, truckload, and integrated supply-chain operations is preferred.
• Knowledge of courier, freight, and logistics, or a background in Sales and Marketing, Customer Service, Billing, or IT/Engineering.
• High-level oral and written business communication skills, project management experience, and advanced Microsoft Office knowledge.

Education and credentials

• Education equivalent to university graduation in general courses, with analytical, critical-thinking, and research skills.
• Bachelor's degree in Supply Chain Management, Business Administration, Logistics, Industrial Engineering, Operations Management, Commerce, or a related field.
• Advanced certifications in Supply Chain, Logistics, Project Management, or Continuous Improvement are an asset, such as APICS/ASCM, CSCMP, PMP, or Lean Six Sigma.
• There are no language requirements for this position.

Workplace

• Posting lists working conditions as an office environment.

Reporting line and systems