Technician Lead

What you will do

• Lead the training, coaching and development of HVAC technicians.
• Provide technical guidance and day-to-day support to HVAC technicians.
• Ensure health and safety rules and requirements are applied on job sites and participate in the implementation of appropriate policies, procedures and training, including site audits.
• Collaborate with the Service Manager and Health and Safety representative in the event of incidents or accidents.
• Support the coordination, assignment and dispatch of HVAC technicians.
• Work closely with the Service Manager and Project Administrator to assess job sites, anticipate challenges, gather materials and coordinate on-site work.
• Act as Project Manager for small turnkey service projects.
• Partner with other departments to improve processes and resolve technical issues.
• Ensure the quality of work performed by team technicians.
• Manage inventory of supplies and equipment, and help ensure company vehicles remain in good condition through truck audits.
• Support field technicians in the execution of mechanical and electrical work.
• Serve as a direct point of contact for customers, respond to requests and special inquiries, and support team members with customer equipment repair needs.
• Ensure compliance with internal documentation procedures and maintain accurate records.
• Help structure and organize the team’s work, including service reports, expense reports, vehicle maintenance tracking, invoice copy submission and timesheet entry.
• Support team members in the use of various technology tools such as XOi, Salesforce, Quick Quote, RMS, WebCATS and ComfortSite.
• Provide recommendations to the Service Director regarding team member performance.
• Be available to work overtime and/or weekends, as required.
• Travel may be required, including occasional overnight stays.
• What you will bring
• Vocational diploma in refrigeration and air conditioning.
• Valid Journeyperson Refrigeration licence.
• Gas Appliance Technician Class 1 (TAG-1) certification is considered an asset.
• Minimum of five (5) years of HVAC experience.
• Ability to communicate effectively in both French and English, verbally and in writing.
• Strong technical background and demonstrated team leadership skills.
• Proven ability to solve problems effectively and proactively.
• Excellent communication and organizational skills.
• Commitment to continuous improvement and quality.
• Practical knowledge of HVAC products, systems, electronics and controls.
• Valid Class 5 driver’s licence held for at least 12 months, with no infractions.
• Additional requirements and environmental conditions
• Must be able to wear a hard hat, safety glasses, fall protection harness and safety boots to perform job duties safely.
• Must be able to rotate the torso 90 degrees in each direction.
• Must be able to squat and touch the floor with both hands.
• Must be able to raise both hands above the head.
• Must be able to stand on concrete surfaces for extended periods.
• Must be able to lift and/or move up to 40 lbs.
• Must be able to use a ladder safely.
• Must be able to access rooftops using extension and/or fixed ladders at heights of 15 to 20 feet.
• This role may involve exposure to varying weather conditions, moving mechanical parts, heights, electrical hazards, loud operating equipment and other variable environmental conditions depending on the work location.
• Annual Base Salary Range or Hourly Base Pay Range:
• $50.79
• Compensation Type:
• Hourly
• Incentive Eligible:
• No
• Sales Commission Eligible:
• Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.
• This posting is for an existing vacancy. The position is imminently available, and qualified candidates will be considered for immediate placement.
• We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.