Technical Support Specialist

Own inbound customer interactions end-to-end — effectively understand customer needs, and provide resolution to complex product questions, technical investigations, and product configuration — across chat, email, and Zoom meetings.

Diagnose root causes, not just symptoms, and use AI tools to work faster without losing accuracy or a human touch.

Maintain a high bar for quality, and follow through on every case you own.

Run real discovery: ask the questions that surface what a customer actually needs, not just what they asked for.

Identify when a customer's need points to a bigger product value opportunity - process redesign, deeper technical implementation, or a strategic account motion rather than a one-off fix.

Present solutions the way a customer experiences them: the reasoning, the business value, and the path forward — not a feature tour.

Customer education: Enable the customer not only on the specific solution but also on the product itself to ensure they become more independent and confident building on their own.

Collaborate directly with Tech Touch teams to hand off or co-own cases that need deeper technical or strategic engagement, so the customer gets one coherent experience, not two disconnected teams.

Flag patterns and opportunities you're seeing on the ground to TT and to CX leadership, so the wider team can act on them.

Build and share product and technical knowledge with the team; mentor newer teammates as you grow.

Stay current on new features, especially AI capabilities, and bring that knowledge into customer conversations.

Premium or white-glove customer support experience — you're used to owning the relationship, not just closing the ticket.

Customer Success experience. It's a plus, not a requirement — what matters more is that you know how to build trust and drive a conversation toward value.

What monday.com can offer you:

Join a customer-obsessed team where transparency and ownership are how we actually operate - not just things we put on a wall

Work on a multi-product suite powered by advanced AI, where what you ship reaches hundreds of thousands of customers worldwide

Competitive salary, benefits, bonus potential, and equity eligibility for many roles — we believe people should share in our success

Grow fast through a dedicated L&D team, AI workshops, bootcamps, and internal hackathons - the industry moves quick and so do we

A collaborative, global culture backed by Employee Resource Groups and workplace teams across New York, Tel Aviv, London, Munich, Warsaw, Tokyo, Sydney, and more

Visa sponsorship for this role is currently not available.

monday.com is proud to be an equal-opportunity employer. We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, military or veteran status, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws.

For New York City-based hires only: Compensation Range: $85,000-$101,000 base salary, subject to standard withholding and applicable taxes. In addition to base salary, the role includes opportunity to receive and/or earn a discretionary bonus and/or equity based on Company’s plans and in accordance with Company’s policies. Compensation finally awarded to the candidate will be commensurate with the candidate’s skills and experience. Compensation ranges for candidates in locations outside of New York City may differ based on the cost of labor and such additional factors for such other locations.

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