{bc}
Apply
ashby

Technical Support Specialist, Data Collection

Constellation
San Francisco, USA
Full-time
Mid
Onsite
Discovered 2 weeks ago
Workday

Full Job Posting

Responsibilities

  • Be the first point of contact for day-to-day technical issues, asking good questions and keeping teammates informed as you work toward a resolution
  • Troubleshoot Wi-Fi connectivity, computers, monitors, peripherals, and on-site collection appliances; make routine fixes and verify that equipment is working correctly
  • Learn our daily collection workflows deeply, from setup through session completion, so you can recognize where a problem starts and how it affects the team’s work
  • Build a working understanding of the data collection process, including how its components interact, how to check system status, and where to find useful diagnostic information
  • Investigate issues methodically, distinguishing equipment and connectivity problems from software defects, unclear procedures, and gaps in the collection process
  • Write actionable issue reports for engineering, including the impact, reproduction steps, expected and actual behavior, and relevant logs or screenshots, while protecting participant data
  • Recognize patterns across support requests and work with engineering and operations to address recurring causes
  • Own issues through resolution: escalate when needed, track progress, verify fixes with the collection team, and maintain clear troubleshooting guides
  • Help teammates become more confident using the equipment and following collection procedures

Qualifications

  • Strong people skills: you listen carefully, explain technical steps clearly, and stay patient when someone is frustrated or a session is interrupted
  • A systematic approach to troubleshooting, with the curiosity to investigate root causes and the judgment to know when to escalate
  • Hands-on experience diagnosing common computer, network, display, and peripheral issues, developed through work, projects, or other practical experience
  • Ability to learn unfamiliar systems and workflows, follow documentation, and turn what you learn into clear instructions for others
  • Reliability, attention to detail, and good judgment when handling equipment and participant data
  • Ability to work on-site in San Francisco and collaborate closely with collection staff and engineers
  • A software engineering degree or coding background is not required.
  • Nice to Haves
  • Experience in help desk, technical support, IT, field service, or technical operations
  • Experience supporting equipment in a lab, research, production, or data collection environment
  • Familiarity with issue trackers such as Linear, reading logs, and writing clear bug reports
  • Experience improving support processes, documenting recurring fixes, or teaching teammates how to troubleshoot
  • Schedule: Evening and weekend availability required; must be willing to work between 6am and 10pm
  • Compensation
  • Hourly rate commensurate with experience: $25/hour
  • Eligible for overtime pay: 1.5x your regular rate for hours worked over 8 in a single workday or over 40 in a single workweek.
  • 12.5 days (100 hours) PTO annually.
  • Eligible for participation in Constellation's 401k retirement plan.
  • 5 days (100 hours) PTO annually.

Apply for this job in 1 click

Skip the repetitive application forms

Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.

Sarah M.James T.Maya R.

Trusted by over 500,000 job seekers on Base Career

Start Free Today

More from this employer

More jobs at Constellation

Hardware Engineer

San Francisco, USA

Discovered YesterdayFull-time

Actuarial Leader - Life Pricing & Inforce Management

, USA

Discovered 3 days agoFull-time

Director, Head of Underwriting

, USA

Discovered 3 days agoFull-time

IT Compute Storage Engineer

, USA

Discovered 3 days agoFull-time

Chief of Staff

Seattle, USA

Discovered 5 days agoFull-time

Research Engineer

San Francisco, USA

Discovered 2 weeks agoFull-time

Underwriting Consultant

, USA

Discovered 1 months agoFull-time

Event Server

Santa Ana, USA

Discovered 1 months agoPart Time, Contract