IT Compute Storage Engineer

Monitor, administer, and maintain physical and virtual servers, Windows/Linux systems, virtualization, storage, file services, and backup/recovery platforms.

Respond to incidents, service requests, alerts, changes, and operational issues in accordance with service expectations.

Perform server provisioning, patching, upgrades, decommissioning, storage allocation, backups, restores, and routine maintenance.

Troubleshoot hardware, operating system, virtualization, storage, backup, connectivity, performance, and availability issues.

Execute approved changes and follow established security, change-management, and recovery procedures.

Monitor system health, capacity, performance, logs, backups, and vendor notifications; address or escalate issues as needed.

Participate in 24x7 on-call rotation and scheduled after-hours maintenance and recovery activities.

Collaborate with Security, Networking, Database, Application, Service Desk, and vendor teams to resolve issues and support infrastructure operations.

Participate in infrastructure projects involving servers, virtualization, storage, backup, disaster recovery, operating systems, and data center technologies.

Support upgrades, migrations, hardware refreshes, capacity expansions, and technology implementations.

Develop implementation, testing, validation, and backout plans for assigned project work.

Support disaster recovery exercises, testing, and documentation.

Maintain technical documentation, procedures, inventories, change records, and knowledge articles.

Identify opportunities to automate and improve recurring processes using scripting and infrastructure tools.

Identify recurring issues, capacity concerns, and process improvements to enhance reliability and efficiency.

Participate in knowledge sharing, cross-training, technical reviews, and mentoring of team members.

Competitive pay: Fair compensation for your hard work.

Healthcare coverage: Comprehensive medical, dental, and vision from day one.

Life insurance: Company-paid coverage for you and your loved ones.

401(k) plan: Matching contributions to help secure your financial future.

Family support: Paid parental leave and reimbursement for adoption and surrogacy expenses.

Work-life balance : Flexible time-off policy to recharge and pursue passions.

Dress for your day: Express your style comfortably at work.

Inclusion and Culture: A respectful environment that values unique contributions.

Flexible work options: Remote, hybrid, and onsite opportunities at various locations across the U.S. for better work-life integration.

Well-being focus: Programs to support a healthy balance between work and home life.

Community connections: Build strong relationships through virtual and in-person interactions, with resources for your growth.

Preferred bachelor's degree in information systems, computer science, engineering, or a related field, or equivalent practical experience.

At least five years of progressively responsible IT infrastructure, systems administration, or related experience in an enterprise environment. Experience administering and troubleshooting

Windows and/or Linux server environments, virtualization technologies, enterprise storage, backup/recovery solutions, and core infrastructure services.

Windows Server administration and troubleshooting

Linux/Red Hat administration and troubleshooting

VMware or enterprise virtualization platforms

Physical server hardware and firmware

Enterprise storage systems, including SAN and NAS

Backup, recovery, replication, and disaster recovery

Infrastructure monitoring and performance management

Active Directory, Group Policy, DNS, and DHCP

PowerShell and/or Linux scripting and automation

IT service management and change-management processes

Basic networking, TCP/IP, VLANs, firewalls, and troubleshooting

Responsible use of AI tools to improve administration, research, documentation, and operational efficiency while maintaining security and compliance

Experience supporting enterprise Public Key Infrastructure (PKI) and certificate management processes, including certificate issuance, renewal, revocation, lifecycle tracking, SSL/TLS certificate deployment, certificate-based authentication, and troubleshooting certificate-related issues across servers, applications, load balancers, and infrastructure platforms.

Experience working in a regulated industry or an environment with formal security, audit, change-management, and documentation requirements.

Experience with Microsoft Exchange Server or hybrid Exchange, including server health and service monitoring, patching, certificate management, mail-flow/SMTP troubleshooting, connector configuration, backup/recovery coordination, and collaboration with Microsoft 365 or messaging administrators.

ITIL Foundation certification or familiarity with ITIL-aligned incident, problem, change, request, and configuration-management practices.

Relevant Microsoft, Linux, virtualization, storage, backup, cloud, or IT service-management certification.

Salaried

Remote

Full-time