Technical Support Engineering, Engineer - Structural

Company and Team

Role Overview

What You Will Do

• Provide first- or second-line technical support for structural simulation products to customers in Japan and the Japan support team.
• Reproduce reported issues, collect technical information, investigate solutions, and manage cases through resolution when appropriate.
• Apply structural mechanics, finite element analysis, numerical methods, and simulation techniques to diagnose customer issues.
• Escalate complex issues to senior engineers or subject matter experts with clear investigation summaries.
• Collaborate with engineers, developers, product specialists, and support teams to resolve issues.
• Create and update technical documentation, troubleshooting notes, FAQs, and knowledge-base content.
• Perform data preparation, validation, manipulation, and analysis for technical investigations.
• Submit product improvement suggestions and defect reports and assist with product-fix verification and application testing.

What You Will Need

• A bachelor's or master's degree in mechanical, applied mechanics, aerospace, automotive, civil, or a related engineering discipline.
• Sound academic or practical knowledge of structural mechanics and finite element analysis.
• Basic understanding of numerical simulation methods and the ability to interpret engineering results.
• Logical problem-solving skills and the ability to investigate technical issues systematically.
• Fluent written and verbal English communication.
• Ability to collaborate globally, work independently, and escalate issues appropriately.
• Strong organizational and time-management skills, customer focus, professional conduct, and willingness to take ownership.
• Willingness to work hours providing reasonable coverage and collaboration with the Japan support team.

Additional Experience

• 0–2 years of experience using structural simulation, finite element analysis, or related engineering software may be considered.
• Experience with commercial or internally developed FEA software and structural analysis workflows is relevant.
• Japanese-language proficiency is a strong advantage but is not mandatory.
• Basic knowledge of Python, scripting, automation, SQL, databases, machine learning, or generative AI may be useful.
• Experience with technical support, customer-facing, consulting, application engineering, product development, or software testing work may be useful.

Collaboration and Travel

• The role involves collaboration across India, Japan, and other global locations and time zones.
• Occasional travel may be required.

Rewards and Benefits

• The company offers health, wellness, and financial benefits, with further details provided during the hiring process.