Technical Support Engineer - Fire Protection Systems

Role Overview

1. Technical Documentation & Submittals

• Prepare and compile technical submittals for firefighting and gas suppression systems in line with project specifications and consultant requirements.
• Develop product data sheets, compliance statements, and supporting documentation for client approval.
• Maintain up-to-date templates and standard documentation aligned with product and regional standards.

2. Quotation & Proposal Support

• Review client inquiries, BOQs, and specifications to prepare accurate technical and commercial offers.
• Coordinate with internal teams to gather technical and pricing data.
• Ensure quotations are compliant, technically sound, and aligned with project scope.

3. Pre-Qualification & Registration

• Prepare company pre-qualification and vendor registration documents for consultants, contractors, and authorities.
• Maintain current company profiles, product certificates, and project references.

4. Coordination & Communication

• Support sales engineers with technical clarifications, compliance matrices, and submittal follow-ups.
• Liaise with design, production, and factory teams for drawings, data sheets, and configurations.
• Assist marketing in developing technical content for brochures, presentations, and online materials.

5. Database & Process Management

• Maintain organized records of submittals, quotations, and related documentation.
• Track revisions and approvals to ensure document control.
• Recommend process improvements for faster and more accurate proposal turnaround.