Technical Support Engineer
Skills
About This Role
Description
1. Collect and summarize customers' feedback on product and technology-related issues such as requirements, inquiries, complaints etc., and provide timely, correct and complete feedback on the issues to company, track the process of internal resolution and resolution results until the customer confirms the closure of the issue.
2.
Responsible for pre-sales access testing of new products,includes both hardware and software testing and requires timely and accurate feedback to the company on test results.
3.
Communicate with customers on products and technologies, and enhance customer satisfaction.
4.
Responsible for after-sales, including but not limited to on-site maintenance,product installation, etc.
Job requirements：
1.
Majoring in network, communication engineering, electronic information engineering, with bachelor degree or above.
2.
Good communication and coordination skills, with good emergency response ability for unexpected events.
3.
Strong sense of responsibility, strong execution and professionalism.
4.
Energetic and able to handle high-intensity work.
5.
Ability to work independently, manage time effectively, and handle multiple tasks simultaneously.
6.
Fluent in English and Arabic.
7.
Familiarity with communication products (routers/AP/CPE/ONT, etc.) is preferred.
8.
Experience
in working with operators would be a plus.
Job Type: Full-time
Pay: AED8,000.00 - AED12,000.00 per month
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