Technical Support Engineer
Skills
About This Role
Overview
- Our GCC headquarters is situated in Dubai, UAE.
- We are looking for a Support Engineer.
- Task and Responsibilities
- Become knowledgeable to a high level in all of our products and solutions from a technical and functional aspect
- Technical Support – Be part of the Support team
- Technical Training – This will require the candidate to have excellent presentation skills and confidence when speaking in English.
- Technical Writing – Compiling technical drawings and instructions for our products and solutions.
- Provide technical assistance to colleagues within the company when required.
- Answer customer requests using the ERP ticketing system.
- Configuring IOT devices based on the customer’s requirements
- Integrated and assembled GPS devices and other vehicle accessories according to customer requirements.
- Create configurations for devices based on specific needs.
- Collaborate with hardware manufacturers to address bugs and resolve issues.
- Work closely with the system development team to implement improvement ideas and resolve bugs.
- Must be familiar with the physical hardware installation of the MDVR unit, cameras, and associated sensors (G-sensors, panic buttons, door sensors, fuel sensors) within a vehicle's structure. This includes using ruggedized, shock-absorbing mounts to ensure durability in a mobile environment.
- Remote Management Assisting with real-time tracking, live video viewing, and remote configuration or firmware upgrades.
- Alarm and Event Management Setting up and troubleshooting various smart alarms, such as overspeed warnings, driver fatigue alerts, and emergency triggers.
- Data Retrieval and Analysis Helping fleet managers retrieve specific video evidence (e.g., in case of an accident or incident) and generate operational reports.
- Troubleshooting Hardware Issues Diagnosing problems related to power supply, camera connectivity, GPS signal loss, or storage medium failures.
Requirements
- Ability to understand and work with all types of clients.
- Highly customer-oriented.
- Presentable, hardworking, enthusiastic, persuasive, and confident with a positive attitude.
- Advanced computer and software skills – MS Office included.
- Attention to detail, systematic approach to problem-solving.
- Professional attitude and behavior, customer-focused.
- Highly organized, assertive, decisive, and patient.
- Ability to build relationships with customers
- Ability to work well both with a group and independently
- Out of the box thinking mindset; is willing to learn and work in a dynamic environment
- Driving License is a plus.
- Graduate of BSECE or BSCpE is an advantage
Job Type: Full-time
- Ability to commute/relocate:
- Dubai: Reliably commute or planning to relocate before starting work (Required)
Education
- Bachelor's (Preferred)
License/Certification
- Electronics and communication Engineer (Required)
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