Technical Support Engineer

Location

• Remote within the U.S. Eastern Time Zone ; hybrid for candidates based in New York City. Candidates must reside in the Eastern Time Zone.

Schedule

• Evenings & Weekend Technical Support Engineer

Compensation

• $70,000–$90,000 annually, based on the candidate’s geographic location (Tier 1 vs. Tier 2), local market benchmarks, relevant experience, and certifications.

Responsibilities

• Own end-to-end technical troubleshooting and field diagnostics across networking, edge devices, infrastructure, and system integrations.
• Identify root causes of system and network issues, drive resolution, and proactively mitigate risks to prevent recurrence.
• Maintain reliable, secure, and scalable network and infrastructure environments across cloud and hybrid deployments.
• Deploy, configure, and maintain servers, virtual machines, operating systems, storage, and related infrastructure components.
• Configure and manage networking components including routers, switches, firewalls, VPNs, load balancing, and WAN connectivity.
• Monitor system and network performance, lead incident response, and ensure high availability for real-time video streaming and AI workloads.
• Partner cross-functionally with Engineering, QA, and Product to surface defects, validate fixes, and improve overall platform reliability.
• Coordinate testing and validation of new hardware and software in production-like, real-world environments.
• Develop scripts, tooling, and automation to improve diagnostics, monitoring, and support workflows.
• Create and maintain technical documentation, investigation logs, and internal knowledge resources to support scalability and operational excellence.
• Other duties may be assigned.

Must Have

• 1-3 years in technical support, system engineering, or IT operations roles with experience troubleshooting TCP/IP, DNS, DHCP, routing, firewalls, and network connectivity
• Bachelor’s degree in Computer Science, Networking, Systems Engineering, or related field
• Demonstrated ability to troubleshoot under pressure with urgency and precision
• Strong analytical and documentation skills

Nice To Have

• Experience supporting IP camera systems or edge-connected devices
• Familiarity with Linux-based systems
• Comfort scripting in Python or similar automation tools
• Relevant certifications (CCNA, Network+, Security+)

Our Interview Process

✨ What We Offer

• We believe great talent deserves great support. Here’s how we invest in you:
• Competitive Pay: A strong base salary that reflects your experience, impact, and market value
• Equity & Upside: Own a piece of what you're building with meaningful equity in a fast-growing startup
• Tools that Work for You: Get access to top-tier tech and a fully equipped workspace—both in-office and at home
• Hybrid Flexibility: Enjoy a balanced schedule with two remote workdays each week after ramp-up
• Product Influence: Your voice matters—your hands-on feedback directly shapes our product roadmap

For U.S. Based Employees