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Technical Support Analyst with Sabre GDS, Travel Support Platform

DataArt
Karnataka, IND
Onsite
Discovered 1 months ago
Technical supportProduction supportBusiness systems analysisTravel technologySabre GDSSabre API

Full Job Posting

Project and position overview

The project supports internal travel technology solutions, business operations, and frontline users.

The Technical Support Analyst provides frontline assistance for company-built technology solutions.

The role supports production systems, analyses data, troubleshoots application issues, and contributes to process improvements.

Technology stack

  • The technology stack includes Microsoft SQL Server, T-SQL, SQL queries, stored procedures, views, Sabre GDS, Sabre API, MS Excel, and C#.
  • The role requires strong knowledge of Sabre GDS and experience with travel technology systems.

Core responsibilities

  • Investigate production issues using SQL queries, application logs, and database analysis.
  • Research system defects and recommend long-term solutions.
  • Support development teams with functionality questions and technical issue resolution.
  • Assist with application configuration and system administration.
  • Create technical documentation, user guides, and implementation manuals.
  • Provide production support for mission-critical travel systems.

Travel platform support

  • Analyse Sabre GDS transactions and workflows.
  • Support PNR management, ticketing, exchanges, NDC, refunds, MCOs, client profiles, automation, and reporting.
  • Evaluate business requests for compatibility with existing travel technology platforms.
  • Research airline, GDS, and travel technology requirements for system enhancements.
  • Collaborate with cross-functional teams throughout project lifecycles.

Required qualifications

  • At least 3 years of travel technology or travel management company experience is required.
  • At least 3 years of business systems analysis experience is required.
  • Candidates need enterprise business application support experience.
  • Candidates must be proficient in T-SQL and experienced with SQL Server, complex SQL queries, stored procedures, views, data analysis, and database troubleshooting.
  • Strong Sabre GDS knowledge and corporate travel industry experience are required.

Preferred qualifications

  • Agile development experience is preferred.
  • Sabre API knowledge is preferred.
  • Understanding of airline ticketing, exchanges, NDC, refunds, unused tickets, MCOs, and travel operations is preferred.
  • Experience developing Microsoft-based business applications using Excel, SQL Server, and C# is preferred.

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