Technical Project Manager (Public Sector)
Role Overview
Join Akamai’s Service Delivery team, which provides managed services and proactive and reactive support to global customers.
The team integrates and maintains Akamai security, media, and performance solutions and works to improve customer service and internal processes.
Serve as an end-to-end trusted advisor, managing customer engagements and technical solutions on Akamai’s platform.
Key Skills for This Role
Full Job Posting
Team and role
Join Akamai’s Service Delivery team, which provides managed services and proactive and reactive support to global customers.
The team integrates and maintains Akamai security, media, and performance solutions and works to improve customer service and internal processes.
Serve as an end-to-end trusted advisor, managing customer engagements and technical solutions on Akamai’s platform.
Responsibilities
- Collaborate with account teams to evaluate customer architecture and deliver suitable solutions.
- Help customers succeed through best practices, portfolio offerings, and long-term strategy development.
- Partner cross-functionally to review integration efficiency, deliver high-quality service, and support customer engagement.
- Contribute to internal projects that improve best practices, methodology, and integration quality.
- Build close customer relationships and help tackle complex internet challenges.
Qualifications
- At least 2 years of relevant experience and a bachelor's degree.
- Customer-facing experience in the information technology industry.
- Familiarity with internet technologies and protocols such as DNS, TCP/IP, and HTTP.
- Strong written and verbal communication, facilitation, and contingency planning skills.
- Experience managing and delivering large technical customer projects and influencing stakeholders across teams.
- Security clearance is preferred, not required.
Compensation
- Base salary ranges from CAD 70,600 to CAD 127,000 per year.
- The compensation package may include annual bonus or incentives, equity awards, and an employee stock purchase plan.
- Benefits include healthcare, RRSP, holidays, vacation, sick time, and family-friendly support, subject to eligibility.
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